The Field Engineer is the single point of responsibility for commissioning of assigned projects. He/she is charged with the responsibility of working with shop, assigned project managers and programmers in providing complete, full functional integrated audio visual systems. The Field Engineer position has two main focal points: (a) commissioning racks in the shop, and (b) commissioning systems in the field to the point that these systems are ready for client training. A Field Engineer also may provide customer training.
♦ Manages own time to perform within defined schedule.
♦ Interfaces with assigned project manager and client contacts.
♦ Interfaces with all Tech-Ops and Engineering staff in the commissioning process.
♦ Responsible for redlining drawings for as-built purposes.
♦ Responsible for communicating punch items to project manager.
♦ Responsible for IP configuration of all AV devices residing on a network.
♦ Responsible for filling out IP tables and storing these on the project server.
♦ Advanced capabilities for audio system setup and gain structure.
♦ Advanced capabilities for video system setup.
♦ Advanced capabilities for troubleshooting.
♦ Responsible for managing versions and storing final DSP code on the project server.
♦ Works with the programmer to ensure that latest code version is stored on the project server.
♦ Assists the project manager with handling client requested changes to scope (change orders).
♦ Works with programmer to define audio system controls.
♦ Assists technicians with field questions and clarifications.
♦ Responsible for completing commissioning QC checklists.
♦ Responsible for rack testing and escalating and resolving issues with equipment.
♦ Responsible for field testing and escalating and resolving issues with equipment and programs.
♦ Provide assistance to service technicians.
♦ Provide training on AV systems to clients.
♦ Perform other tasks as requested by Director of Technical Operations
♦ A thorough, demonstrable understanding of systems integration techniques.
♦ Experience with HDbT systems from Crestron, AMX and Extron
♦ Experience with streaming systems from SvSi, Crestron and others
♦ Advanced Ability to create DSP files for Biamp Tesira, QSYS, ClearOne and Polycom from scratch.
♦ Skilled in the loading of Crestron and AMX code and user interfaces.
♦ Understands basic IP networking.
♦ Can create customer training presentations in PowerPoint if required.
♦ General CTS preferred.
♦ Able to study towards and obtain CTS-I within 3 years of taking position.
♦ Troubleshooting ace.
♦ Likes to travel.
♦ Able to multi-task.
♦ Excellent customer facing skills.