Director of Operations

Salary depends on experience
Posted on 08/13/17
11 - 15 years experience
Salary depends on experience
Posted on 08/13/17

General Description/Primary Purpose:

The Director of Operations oversees the human resources, financial, risk management and administrativefunctions to ensure that KNKX’s internal processes and infrastructure will support the station’s continued growth, and fulfillment of its mission. The position supervises the Director of Finance, Accounting Assistant, Traffic Manager and an additional office support position in long range planning, and serves onthe KNKX Management Team.

The Director of Operations reports to the President & General Manager, and will split his/her timebetween the KNKX Seattle and Tacoma offices.

Essential Duties and Responsibilities:


  • Oversees the implementation of people-related services, policies, and programs and assists and advises managers about Human Resources issues.
  • Recommends to management a total rewards system for staff, and oversees the compensation program within the station. 
  • Responsible for maintaining the employee benefits program; recommending benefit programs tomanagement; and designing and conducting educational programs on total rewards package for station staff.
  • Establishes a comprehensive training program that on-boards new staff.
  • Leads the implementation of the employee performance management system that includes performance development plans and employee development programs.
  • Coaches and trains managers in their communication, feedback, recognition, and interaction withdirect reports. Monitors and advises managers in the progressive discipline system of the station and in accordance with the SAG-AFTRA union contract. Helps to resolve employee grievances; counseling employees and supervisors.
  • Recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
  • Establishes and leads the standard recruiting and hiring practices and procedures necessary torecruit and hire a superior workforce. Chairs employee search committees.
  • Responsible for human resources compliance activities and for the interpretation of relevant State and Federal laws and regulations, including FCC/EEO reporting requirements.
  • Responsible for employee/labor relations with SAG-AFTRA union.

  FINANCE: 25%

  • Provides leadership on financial decision-making issues and works with the GM and Director ofFinance on all aspects of the organization’s financial strategy. Develops and maintains sound financial management strategies to ensure sustainable fiscal health, and support the station’s long range plans.
  • Oversees the annual budgeting and planning process in conjunction with the GM, the Director ofFinance and other department heads; keep the GM, Management Team, and the Board abreast ofthe organization’s financial status.
  • Leads in the development of financial models for specific station projects including capital campaigns.
  • Manages the annual audit process in conjunction with the Director of Finance, and acts asmanagement’s principal liaison with external auditors.
  • Oversees the annual Corporation for Public Broadcasting grant application and acts as compliance officer for all CPB policies.


  • Oversees risk management and serves Understands and mitigates key elements of the station’s risk profile.
  • Leads the implementation of the station’s safety and health programs. Monitors the tracking ofOSHA-required data.
  • Ensures compliance with all state and federal tax laws, wage and hour regulations; 501(c)(3) requirements; FCC regulations, and intellectual property laws. Ensures that record keeping meets therequirements of auditors and government agencies.
  • Responsible for overseeing acquisition, licensing agreements, vendor contracts, and other service and employment agreements, and for negotiating contracts and leases and other legal documents.
  • Selects and supervises Human Resources consultants and training specialists, and coordinates company use of insurance brokers, insurance carriers, and other outside sources.
  • Manages all facility related activities at both station locations.
  • Oversees the operational activities of the capital campaign and the station’s move to new location(s).

Required Knowledge, Skills, and Abilities:

  • A “people manager” who is mature, proactive and organized.
  • Must have a commitment to KNKX’s Mission to deliver excellence in jazz, blues and news with stories that inspire, inform and connect our community.
  • Excellent interpersonal skills for building and fostering key internal and external relationships, as well as the ability to lead and perform effectively in a team-oriented environment, with demonstrated accomplishments in working collaboratively with peers.
  • Demonstrated excellence in written and oral communication skills; persuasive writing and speaking ability - including group presentations; and active listening skills.
  • Demonstrated success in planning, budgeting, and staff leadership; significant experience developing and communicating HR and Financial strategies and objectives, organizing and managing multiplepriorities, and in developing and managing projects and budgets.
  • Demonstrated ability to hire, motivate, develop, and lead others, resolve conflicts, and ensure the achievement of results through effective performance management.
  • Experience and skill in examining, developing and reengineering internal processes, policies, and procedures.
  • Experience negotiating agreements and developing and managing financial resources.
  • A successful track record in setting priorities, maintaining attention to detail, and having a keen analytic mindset that supports sound decision-making and effective problem solving.


  • Bachelor’s degree requiredmasters preferred in Human Resources (with PHR/SPHR certification) Accounting, or Business Administration, or equivalent experience to a master’s degree.
  • At least 10 years of HR and financial management experience, ideally 6+ years of broad senior-level operations management experience at a non-profit organization.
  • Knowledge and experience in employment law, compensation, organizational planning, recruitment, organization development, employee relations, safety, training, employee engagement and employee development.
  • Experience in the administration of benefits and compensation programs and other Human Resources recognition and engagement programs and processes.
  • Familiarity with GAAP accounting principles (including non-profit regulations), IRS reportingrequirements, human resource best practices, current labor law, grants management and compliance, short-term and long-range financial planning, legal contract review, and business insurance needs.
  • Excellent computer skills including Excel, Word, and PowerPoint and a working knowledge ofQuickBooks.
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