Manager, Quality - Clinical Operations

Logistics Health   •  

La Crosse, WI

Industry: Healthcare IT


Not Specified years

Posted 344 days ago


The Quality Manager designs and facilitates training for the Clinical Operations team using validated processes and clinical best practices. Responsible for providing clinical and administrative recommendations relative to quality assessment and improvement to ensure services meets customer expectations. This leader must be a change agent that will foster a quality-driven culture, promote innovative practices that ensure quality and success, and integrate quality practices and accountability into all activities.

•Educates, motivates, and/or influences others (e.g., leadership, other stakeholders, including those for whom there is no direct line of authority) to understand the overall scope, overcome potential barriers, and engage in and commit to the process
•Demonstrates a high degree of leadership, motivation, self-direction, and initiative in quality management activities
•Analyzes and interprets data or information (e.g., clinical, administrative, Quality) to ensure they meet standards, are compliant and/or are accurate and complete
•Provides the highest level of internal and external customer service
•Works cross-functionally, making recommendations or clarifying information to assist in closing gaps that are identified or meeting customer expectations
•Evaluates current processes, compare to relevant standards or specifications and identify gaps in compliance or performance applying Six Sigma tools and techniques to achieve results
•Develops understanding of customer requirements and/or expectations and anticipate needs to determine appropriate course of action
•Analyzes data and reports information to identify the need for change, minimize risk, and ensure effectiveness of quality improvement
•Forecasts requirements necessary to improve effective quality assessment and improvement program functions while weighing finical impacts
•Identifies, prioritizes, and proactively communicates potential barriers or risks to key stakeholders
•Validates quality processes by establishing quality attributes and expectations; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures
•Advises and assists Director, Clinical Operations in policy review, formulation, and communication and evaluation in setting of organizational priorities related to Quality Management
•Identifies application opportunities for the technical/statistical tools of quality/process improvement
•Maintains and enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Provides leadership to staff that offers job satisfaction, performance recognition, and stimulates innovative thinking
•Leads the oversight of selection, hiring, training, development and performance management for Clinical Operations Quality team
•Identifies areas for self-development and actively seeks opportunities and resources to meet developmental objectives
•Aligns the team to LHI's Core Values: Integrity, Compassion, Relationships, Innovation, and Performance
•Leverages clinical expertise to inform decision-making and program development
•Serve as a resource providing explanations and expertise



•Bachelor's Degree in Nursing, Business, Management, or Quality related field
•Equivalent combination of education and/or experience will be consider
•Experience leading teams in healthcare
•Knowledge of leadership principles, including Servant Leadership team dynamics
•Demonstrated ability to build and maintain long-term relationships with key Stakeholders
•Ability to influence and negotiate through use of verbal, written, and interpersonal means with a diverse group of people/disciplines at all levels of an organization
•Strong analytical and innovative thinking
•Must be able to problem solve, propose, and implement solutions
•Ability to demonstrate an appropriate level of assertiveness and performing work responsibilities under extremedeadlines


•Lean Leader and Six Sigma training  
•Knowledge of analyzing and reporting statistical data
•Knowledge and understanding of military protocol
•National Career Readiness Certificate


At LHI you'll enjoy a robust benefits package.

Here are some of the benefits you'll enjoy as an employee of LHI at our La Crosse location:
Health, dental and vision insurance
401(k) plan with matching contributions up to 4%
Basic and supplemental life insurance
Long- and short-term disability
Competitive pay, including incentive opportunities
Paid time off, holidays and bereavement
Health care and dependent care flex spending accounts
Child care and fitness club reimbursement