Integration Development Consultant

5 - 7 years experience  •  Market Research

Salary depends on experience
Posted on 07/15/17
Lehi, UT
5 - 7 years experience
Market Research
Salary depends on experience
Posted on 07/15/17


The Professional Services group within the Customer Experience division of Workfront is responsible for provides superior implementation and integration services to ensure adoptable of the platform and customer success. The Integration Consultant is a critical player in the customer journey as the IC will act as the customer-facing, technical subject matter expert regarding 3rd party software integrations with Workfront. The IC’s primary objective is to increase the value of Workfront through integration of enterprise technologies and automation of Workfront processes.

The IC will be called upon to assess integration needs/requirements, identify solutions, describe the integration process and capabilities both during pre-sales and post-sales stages of the customer journey. The IC is also responsible for developing the integration solution (program coding, iPaaS orchestration, ETL configuration, etc.) and identifying necessary Workfront configuration to support the integration approach. Thereafter, the IC will serve as the customer contact for technical integration issues post launch and serves as a key member of the Customer Experience group.


  • Support the Customer Experience team with integrations and other technical interactions during the customer journey
  • Lead technical discussions with clients throughout project delivery
  • Partner with Consulting Practice Managers to design and implement solutions for the client
  • Oversee technical development and follow standard operating procedure documentation to support technical delivery and integrations with 3rd party software
  • Troubleshoot technical issues by confirming the validity of the problem and providing proven solutions
  • Provide post-deployment technical support for issues related to customer integrations
  • Data migration from previous client tools & systems


  • 5+ years of experience in client facing integration and/or implementation work (integration, software development, networking, operations, etc.)
  • Strong technical, analytical, and troubleshooting skills
  • Proven experience in problem analysis and resolution of complex software problems
  • Proficient Java, PHP, Python, or other common programming language and/or Integration Platform as a Service (iPaaS) provider, and JavaScript, HTML, and CSS
  • Familiarity with relational databases (familiarity will the following systems is strongly preferred: SQL, Informatica or Dell Boomi, SSIS, SSAS)
  • Basic networking, networksecurity, and communications knowledge
  • Ability to prioritize competing tasks in a fast-paced, dynamic environment
  • Experience managing technical projects in a customer-facing position
  • Innovative thinker who is positive, proactive, and readily embraces change
  • Strong communication skills with the ability to convey complex or highly technical issues concisely and effectively
  • Ability to understand and communicate the customer's business objectives to internal team members
  • Customer-focused with demonstrated ability to exceed customer expectations regarding service levels
  • Ability to travel to customer sites to complete necessary implementation and integration work
  • Proactive self-starter requiring little supervision
  • Experience implementing solutions in a SaaS-based environment
  • Experience working with 3rd party software integrations.
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