Manages all aspects of the Customer Service Department, and the Asset and Logistic Teams. Implements and oversees Lean Processes as established per corporate guidelines. Ensures costs to serve targets are met.
Principal Duties and Responsibilities
Manage sales support programs (DBI, SMS, DOH, Cost to Serve Targets etc.) training and ongoing support for local staff.
Provide support for asset and logistic teams.
Direct processes ensuring highest level of service with lowest cost to serve.
Responsible for managing the operations group, staffing and providing employee development.
Oversee local building maintenance, upgrades, and remodels.
Expected Areas of Competence
Complete understanding of key service line metrics and key operational moves to successfully impact these metrics
Ability to prioritize key initiatives to have the greatest impact on territory metrics.
Experience in strategic planning to guide operations staff on planning initiatives.
Qualified candidate must possess a Bachelor’s degree and 6-8years of service line management, consulting, or related operational experience
Up to 25%