Voice Recording Engineer - Analyst / Associate

Less than 5 years experience  •  Financial Services

Salary depends on experience
Posted on 08/21/17
Salt Lake City, UT
Less than 5 years experience
Financial Services
Salary depends on experience
Posted on 08/21/17

YOUR IMPACT

 

We are looking for an experienced professional within the voice engineering space with product and program management skills to join a team of dedicated voice recording engineers with global responsibility for the regulatory voice recording product within the firm. The team works to deliver the committed technology road map as agreed with the senior compliance sponsors. The team is responsible for system design and lab certification as well as project implementation and 3rd level system support. The team is responsible for vendor management ensuring that all project and support commitments are met. The team interfaces with the compliance user to define requirements and project goals. The team works closely with the voice recording development team in the design of proprietary control and surveillance applications used within the firm.

 

OUR IMPACT

 

Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field. The team works to deliver the committed technology road map as agreed with the senior compliance sponsors. The team is responsibility for system design and lab certification as well as project implementation and 3rd level system support. The team is Responsible for vendor management ensuring that all project and support commitments are met. The team interfaces with the compliance user to define requirements and project goals. The team works closely with the voice recording development team in the design of proprietary control and surveillance applications used within the firm.

 

HOW YOU WILL FULFILL YOUR POTENTIAL

 

You will have opportunity to manage compliance and technology driven project across the regulatory communication space. You will need to define deployment standards, as well as upgrade and monitoring procedures for the voice recording product. A portion of your work will be for the system design and lab certification of new software versions and deployment types. You will need to provide excellent 3rd line support for technology issues as well as responding quickly to user queries from Compliance and Legal. Upcoming projects include global voice recording platform upgrades, deployment of global mobile voice recording solution, MIFID II regulation go live, Call Centre expansion, Voice content search global deployment

RESPONSIBILITIES AND QUALIFICATIONS

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

 

Basic Qualifications

  • Excellent interpersonal skills, confident, reliable and able to perform under pressure
  • Analytical mindset, strong troubleshooting skills
  • 3-5years of experience in design, deployment and support of voice /voice recording platforms
  • Experience of trader voice (IPC Unigy, Alliance, BT) and Cisco CUCM telephony
  • Experience in engineering, deployment and support of large scale, voice / voice recording systems
  • Excellent documentation of system designs and related management and support procedure
  • Knowledge of Windows/UNIX programming/scriptinglanguages such as Perl, Python, bash shell scripting, PowerShell PreferredQualifications
  • Experience of NICE NTR voice recording
  • Strong SQL query knowledge
  • Thorough understanding of the voice communication concepts and protocols
  • Experience of Voice Analytics

2017-16862

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