Field Service Representative _ Ion and Liquid Chromatography systems

Salary depends on experience
Posted on 10/30/17
Less than 5 years experience
Industrial Equipment & Supply
Salary depends on experience
Posted on 10/30/17

Job ID : 56862BR

Location : Canada - Halifax

Job Description

Location: The territory primarily covers Manitoba, Saskatchewan occasionally Quebec and Ontario.

Essential Duties and Responsibilities:

  • Perform on-site installation, repair, maintenance, qualification, and validation
  • Must be client-focused, working in conjunction with other ULS teams and Sales
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
  • Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
  • Analyzes reports of technical problems to recommend modifications to eliminate future problems
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
  • Develops and conducts familiarization on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
  • Other duties may be assigned

Education and/or Experience requirements:

  • Customer Service excellence in a fix the customer then fix the instrument environment
  • Bachelors Degree in Chemistry, Sciences or related field
  • 3 years hands-on experience as a Service Representative is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience
  • Effective communication skills and establishing good customer rapport are essential
  • Ability to prioritize service requests and produce clear and concise documentation
  • Must be available to travel overnight up to 60% within the territory or other areas as required
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