IT - Technical CRM Analyst

Confidential Company  •  Kearney, NE

5 - 7 years experience  •  Software

Salary depends on experience
Posted on 11/17/17
Confidential Company
Kearney, NE
5 - 7 years experience
Salary depends on experience
Posted on 11/17/17

The Technical CRM Analyst will be a key contributor to the planning and implementation of the CRM program and IT projects. The Technical CRM Analyst requires proficient communication skills in order to work with a variety of technical and non-technical audiences.  The position requires the ability to successfully partner with other strategy, development, and administrative groups to make progress on CRM initiatives in an enterprise class environment.

The Technical CRM Analyst is responsible for working with technical and non-technical teams on disparate systems (CRM, eCommerce, POS, Mobile, and additional Store to Guest sources) to gather, organize, and assemble customer data to enable analysis for strategic insights and marketing efforts.


  • Work with leadership and business units to understand business needs, gather requirements and use creative problem solving to develop simple and effective solutions
  • Coordinator and subject matter expert between technical teams across omni-channel and CRM related functions
  • Develop deep domain knowledge and understanding of business processes supporting the Guest across all channels
  • Prototype solutions to prove data and processes exist for solving ad-hoc business problems including identifying CRM data points, segments, and reports/statistics
  • Work with technical teams to bring process and data into alignment for CRM initiatives
  • Work with technical teams to ensure and improve data quality with CRM and associated systems
  • Work with vendors on business needs to configure and develop features, functionality, and programs within CRM


  • Minimum of 5-10 years of previous experience in CRM Analysis, software engineering, or business analysis with a focus in CRM in a professional environment
  • A bachelor’s degree in Computer Science, Business Administration, Mathematics, or other related discipline is preferred
  • Strong interpersonal and communications skills; capable of writing proposals or papers, acting as a vendor liaison, making presentations to customers or client audiences or professional peers, and working closely with upper management
  • Ability to identify risks and develop mitigation approaches that will allow progress despite deviation from defined solutions
  • Ability to build strong relationships to maximize influence across organizational channels
  • Ability to negotiate features and requirements to arrive at a deliverable product or set of products
  • Ability to create training plans and facilitate training sessions for various departments within the business 
  • Ability to work with limited supervision
  • Strong organizational skills

Solid Proficiency with:

  • 5+ years of working with CRM and web-based software platforms
  • 5+ years identifying customer data across channels and integrating for the purpose of building a single view of the guest
  • 5+ years of working with relational databases, data warehouses, and other data stores (Microsoft SQL Server, MySQL, DB2, NoSQL, etc.)
  • ETL tools and processes to support integration and centralization of Guest data
  • Strong SQL querying skills
  • Business analysis, problem solving, logic, and analytical skills
  • Eliciting business requirements and documenting business needs

At least some experience with:

  • Software development including file and API based data exchange
  • Waterfall and agile Software Development Lifecycles (SDLC)
  • Quality Assurance concepts and strategies
  • Business Analysis, Requirement Gathering & Scope Definition
  • Business Process Modeling, BPI/ITIL
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