Senior Customer Success Manager

Gartner   •  

Fort Myers, FL

Industry: Information Services


5 - 7 years

Posted 339 days ago

Gartner, Inc. is the world's leading research and advisory company. The company helps business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions. Gartner's comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, U.S.A., and has more than 13,000 associates serving clients in 11,000 enterprises in 100 countries.

The Senior Customer Success Manager is a proactive, non-sales role focused on retention and engagement of existing clients. A successful candidate will be skilled at building c-level relationships with existing enterprise customers, allocating resources and communicating with clients to ensure a healthy service relationship. The candidate will interface internally with the research & analyst team, partner with account managers as well as Leadership Partners and Executive Partners to ensure each clients’ overall success. This is a performance driven role where you will be measured based upon client contact, utilization and retention.

The Senior Client Success Manager position is a collaborative, office based role that would require relocation to our largest office in Fort Myers, Florida. We offer limitless GROWTH, competitive compensation, relocation assistance, state of the art training, full medical/dental/vision plans, 401K match, and 4 weeks’ vacation. We typically look for individuals with a Bachelor's degree and a minimum of 4 years of relevant experience (non-IT experience is okay). If you have a PASSION for helping clients SOLVE PROBLEMS and IMPROVE BUSINESS, than this could be the perfect role for you!