Service Manager

Asbury Automotive   •  

Durham, NC

Industry: Automotive.

  •  

Less than 5 years

Posted 400 days ago

Overview Requisition ID  2017-12548

Crown Honda of Southpoint,

a subsidiary of Asbury Automotive Group, is currently seeking a high energy, self-motivated

SERVICE MANAGER

with Automotive Experience to join our team! 

 

 

We are currently looking for driven, dedicated individuals that are excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.

 

Asbury Automotive Group, Inc. (NYSE: ABG), headquartered in Duluth, GA, is one of the largest automotive retailers in the U.S., with 2016 revenues over $6.5 billion. Built through a combination of organic growth and strategic acquisitions, Asbury now operates over 80 dealerships, encompassing 103 franchises for the sale and servicing of 29 different brands of American, European and Asian automobiles

 

Why Asbury? Attractive brand mix, attractive geographic footprint that allows for easy internal transfers, track record of consistently improving operating performance, and plenty of opportunity to sell vehicles to earn a great weekly income

(over 170k vehicles sold in 2016)!

Responsibilities and Qualifications

Job Responsibilities

  • Oversee the service department, technicians, service advisors, service call center, valet, detailers and service lane
  • Manage employee schedules and pay plans 
  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service dept. meetings
  • Prepare and administer an annual operating budget for the service dept
  • Handle & resolving customer complaints
  • Motivate, train, develop and reward employees
  • Will communicate with customers about maintenance and service work needed effectively
  • Continue to maintain Asbury's value, quality, and integrity

Job Qualifications

  • Strong customer service skills are a must
  • Must be able to manage a team, motivate and develop
  • Experience with ADP or other automotive software required
  • Experience as a technician or good technical aptitude
  • Proven track record to grow the fixed ops business through excellent CSI, advertising, managing utilization and proficiency of the shop
  • Must have 3+ years as an Automotive Service Writer/Service Assistant Manager
  • Must have 3+ years as an Automotive Service Manager
  • Must be able to manage in a fast paced work environment
  • Must be able to pass pre-employments screens (Background & Drugs)

Benefits

Full-Time Benefits

  • Medical, Dental and Vision Insurance Available after 60 days
  • 401K Retirement
  • Flexible Medical Spending Accounts
  • Supplemental Life Insurance
  • Short Term and Long Term Disability Packages
  • Paid Vacation Time Off After 60 Days
  • Promotions from Within
  • Wellness program