SCOPE OF POSITION
The Retail Pharmacy Manager oversees the planning, organization, enforcement of policies and procedures for pharmaceutical care. The Pharmacy Manager is responsible for strategic planning in support of the MSHA Mission and Vision. Directs pharmacist and pharmacy technicians in providing patient care as it relates to medication use. The Retail Pharmacy Manager is expected to comply with the MSHA management philosophy which includes being accountable to the customer, fiscally responsible, and focused on improving performance outcomes. The desire to provide excellent customer service is required. The Manager must be self-motivated, have excellent communication skills, experienced with information management systems, have abstract reasoning skill, have an aptitude for organization, and serve as a strong leader/coach to team members. The incumbent is accountable for maintaining technical expertise and development of leadership skills through ongoing education. The individual is responsible for the development and maintenance of budgetary goals for the department, directs and coordinates the training, development, hiring, termination, evaluation, and scheduling of team members. The Manager of Pharmacy will serve as the liaison between pharmacy service, medical staff, nursing staff, and other ancillary departments to facilitate performance improvement in medication use.
Scope of Services provided by the Department of Pharmacy Services encompasses infants, pediatric, adolescent, adult, geriatric and psychiatric patient groups served includes the following:
- Patient care and monitoring at order entry, via clinical services, and by participation on multidisciplinary teams;
- Supporting safe and efficacious use of medications;
- Procuring, distributing, and storing of medications appropriately;
- Maintain appropriate inventory levels
- Appropriate recordkeeping;
- Interpretation of physician orders;
- Preparation of medication for various routes of administration;
- Preparation of sterile and non sterile compounded products;
- Provision of accurately labeled and dispensed medications in a timely manner;
- Assisting in selection of medication therapy;
- Provision of medication information/education for physicians, patient care personnel, patients, and others as needed;
- Appropriate use of technology;
- Promotion of cost-effective medication therapy;
- Assisting in medication use evaluation (including components of the Medication Use Process: Procuring, Prescribing, Dispensing, Administering, and Monitoring);
- Insuring compliance with federal and state laws and accrediting bodies;
- Reporting and review of adverse drug events (including adverse drug reactions and medication errors);
- Supporting clinical pharmacy functions;
- Maintaining effective continuous improvement processes;
- Assisting with the development and maintenance of medication-related policies and procedures and a medication formulary as a function of the multidisciplinary Pharmacy & Therapeutics Committee;
- Appropriate interaction with and support of MSHA affiliate institutions.
MSHA expects that every team member will role model Patient-Centered Care behaviors and be guided by MSHA's Values and the Principles of Patient-Centered Care. Every member of MSHA's leadership team is accountable for coaching and monitoring reporting team members to ensure that the standards and initiatives of Patient-Centered Care are a living reality in their work units / Departments.
It is vital that an individual in this position be capable of good communication skills. It is of the utmost importance that written communication is legible.
MSHA expects all team members to support the VOS initiative by demonstrating awareness of the VOS system and effectively applying it to his/her work.
Job duties of this position may require access to protected patient information (PHI). The team member will be accountable for appropriate use of the record and compliance with all confidentiality and security policy and procedures related to use, access, and disclosure of PHI.
This position reports directly to the Director of Pharmacy. In the absence of a Director of Pharmacy, this position reports to the Wilson Pharmacy General Manager.
EDUCATION AND EXPERIENCE
Graduate of a pharmacy school accredited by the American Council of Pharmaceutical Education and licensure to practice pharmacy in the appropriate state is required. A minimum of two years of community pharmacy practice as a manager is preferred. Must possess an understanding of current pharmacy practice standards in the ambulatory care setting. Must have skills in basic computer functions, word processing, communication and clinical information systems, preferably in pharmacy management.