Sr. Mgr, Ops Support Contact Center

 •  Walmart Bentonville, AR

Less than 5 years experience  •  Retail / Diversified

Salary depends on experience
Posted on 08/21/17
Bentonville, AR
Less than 5 years experience
Retail / Diversified
Salary depends on experience
Posted on 08/21/17

What you'll do




  • Develops the operational support strategy and oversees implementation plans
  • Drives and implements cross-functional projects
  • Drives the execution of multiple business plans and projects
  • Drives the strategy for contact center analytics and reporting
  • Ensures business needs are being met
  • Oversees workforce management and real time contact allocation initiatives across the customer service channels
  • Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity
  • Provides supervision and development opportunities for associates

Minimum Qualifications




  • 2 years' supervisory experience.
  • Bachelor's degree in Business, Technology, Communications, or related field and 4 years experience in retail, contact center management, or related field OR 6 years experience in retail, contact center management, or related field.

Preferred Qualifications




  • 4 years experience in project management.
  • 7 years experience in customer service, contact center, service desk, or related experience.
  • 7 years experience managing teams in an operations or production environment.
  • 7 years experienceretail operations, logistics, or merchandising.

832567BR

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