CRM and Digital Specialist

Less than 5 years experience  •  Retail / Diversified

Salary depends on experience
Posted on 11/30/17
Toronto, ON
Less than 5 years experience
Retail / Diversified
Salary depends on experience
Posted on 11/30/17

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.

 

The CRM/Digital Specialist role supports the Senior Manager of Texture  with email deployment, customer relationship management (CRM) and Web support/testing. The role is part of the Rogers Media Business Unit (MBU) and works closely with Brand Marketing, The Digital Product Team and our Texture U.S counterparts to create a best in class CRM/digitalexperience helping to increase customer conversion from free trial to paid and to help minimize churn.

 

WHAT YOU WILL BE DOING:

 

The Email & CRM Specialist will be responsible for, but not limited to:

 

EMAIL/CRM Management– 40%

  • Execute on annual and campaign-level email plans in support of  Texture highlighting any automation or process improvements
  • Perform day-to-day email and push program management for Texture including regular importing of subscriber/customer data and the set-up, testing and deployment of campaigns.
  • Troubleshoot technical issues related to HTML templates, list segmentation and other aspects of execution, as required.
  • Become the team expert on Exact Target/App Boy and how our systems are set up
  • In conjunction with internal experts, ensure email processes are CASL compliant, opt-in forms reflect approved legal language, all data requirements are met, and that the ongoing unsubscribe file is processed in-line with internal standards and documented processes
  • Identify new email/ in app technologies that improve and enhance the CRM experience (ie. contextually relevant emails, kinetic email, dynamic email)
  • Actively participate in ongoing review discussions to provide input into opportunities for optimization
  • Act as key advocate for CRM and advanced customer targeting opportunities – bringing forward new automation abilities and highlighting any required data integrations
  • Create a testing plan against our current CRM Journey's to optimize them and continue to push for better results
  • Understand key business KPIs  and be able to provide recommendations on how to better achieve these results through CRM strategies

 

Digita/Web Testing – 40%

  • Work closely with the brand team to create and execute against a web testing plan
  • Provide weekly web results, and work to constantly improve site conversion
  • Help to execute and set up campaign specific landing pages
  • Ensure proper customer journey for all go to market campaigns

 

Reporting/Tracking-20%

  • Set up and maintaing tracking links for all campaings
  • Assist with campaign post mortems
  • Consitently report and feedback to the team the metrics on web testing and CRM activities

 

WHAT YOU HAVE:

 

  • University or College Degree 
  • 3 - 5 years digital marketing experience, specifically within data, email/CRM
  • Strong knowledge of Exact Target
  • Knowledge of push notification platforms such as App Boy or similiar
  • Strong working knowledge of HTML & CSS
  • Experience with analytics – web analytics and email analytics (Google Analytics and/or Omniture)
  • Excellent oral and written communication skills
  • Demonstrated ability to excel in a fast-paced environment and adapt to changing priorities
  • Demonstrated ability to work effectively within a highly matrixed organization and collaborative team

Requisition ID: 112215

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