PRIMARY PURPOSE: Under minimal supervision, this position is responsible for both functional business support and application technical support of multiple assigned applications. Serves as an internal consultant to resolve functional and/or technical problems; supports the design, construction, testing and implementation phases of a system and/or upgrade project; recommends improvements to vendor strategy, application usage or process. DUTIES AND RESPONSIBILITIES: Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management. Assures high-quality customer service to all customers. Performs work coordination as required. Identifies strengths and weaknesses and suggests areas of improvement within the scope of supported business applications. Complies with and manages change control processes through project completion. Ensures that design standards and conventions are adhered to and continually improved. Develops, reviews, and edits requests for proposals. Develops, reviews, and edits requirements, specifications, business processes and recommendations related to proposed solution and develops functional design specifications. Plans and manages testing activities to ensure quality results including development of testing methodology, development of testing plans and scripts, execution and review of testing. Plans, develops, implements and maintains assigned applications including setup and parameter changes to meet evolving business and user needs. Remains abreast of changes and developments in the industry. Establishes and maintains a network of professional relationships both inside and outside the corporation. Represents BSI through participation in national, regional and/or local professional organizations. Plans, develops, implements and maintains security roles and responsibilities to meet evolving business and user needs in accordance with regulatory requirements and best practices. Delivers presentations, communicates relevant project information to management and peers in other practices, and serves as key participant in team and customer meetings. Interfaces with staff to ensure project completion (e.g., shares knowledge and best practices, ensures effective communication). Serves as a support resource and subject matter expert for assigned applications. Develops and manages vendor relationships to identify needs and evaluate alternative business solutions. Performs allother duties, at the discretion of management, as assigned.
Knowledge of automated applications systems, system development life cycle, and project management principles required.
Knowledge of applicable business application(s) required.
Five years of specific business applications experiencerequired. To include:
Five years progressively responsibleexperience in Business Systems Consulting, Information Technology, Project Lead or equivalent.
Experience with system implementations, upgrades, ERP implementations, application configuration, systems analysis, requirements definition, unit/functional/system integration testing, and production support.
Strong interpersonal, written and verbal communication skills.
Ability to analyze functional problems and develop sound and cost effective solutions.
Excellent planning, organizational, analytical, problem solving and prioritizing skills.
Ability to plan and organize a diversified and heavy workload.
Ability to make sound decisions and work well under pressure.
Ability to work independently and in a team environment.
Ability to work effectively with all levels of staff and management and provide consistently high levels of customer service.
Must maintain confidentiality.
Strong computer skills.