IT Project Manager

5 - 7 years experience  •  Business Services

Salary depends on experience
Posted on 11/20/17
Iowa City, IA
5 - 7 years experience
Business Services
Salary depends on experience
Posted on 11/20/17

Req ID: 1718478

The IT Project Manager (ITPM) isresponsible for managing technology projects using a variety of technologyplatforms. Operational excellence, market leadership, and innovation are ourleading principles when delivering our programs.

TheIT Project Manager ensures effective and efficient delivery of the technicalcomponents of an assessment program. The tasks associated with this technologydelivery scope are grouped into two categories: 1) generalprojectmanagement and; 2) technology project execution . The following is anoverview of the specific activities within each category and a quantificationof average time spent by staff across each category.

Specific Duties and Responsibilities

General Project Management - 40%

Thefollowing tasks are performed regularly by the ITPM and though the scope andlevel of complexity vary based onthe program or project, the fundamental tasksremain consistent.

  • Schedule development and management - Createthe plan and schedule for technology tasks related to a given project.Thesetasks are mapped to the master schedule maintained by the Client Services Teamand are aligned to one or more critical milestones as indicated and reported onthrough KeyedIn. The ITPM will work withinternal Assessment Technology Engineering (ATE) functional teams, Client Servicesand other functional areas to baseline a project schedule that is mutuallyagreed upon and meets on time customer deliverables.

  • Project management – lead regular project status meetings and work with internalATE project resources including, Delivery Business Analysts, Data Analysts,Operational Processing Leads, and testers to monitor day to day progress ofschedule activities, mitigates schedule misses with teams and escalates to ATEleadership and/or Client Services as appropriate.

  • Cost (hours) tracking and management -Monitoring and reporting of actual hours worked on a given projectcompared toannual plan, quarterly forecast, and monthly variance reports. Actions aretaken based on reviews of this information with technology line managers,program technology managers on corrective actions or scope adjustments.

  • Risk and issue management -Identify and document risks to technology delivery and issues if and when arisk is realized. Formal entry of risks and issues is completed within ServiceNow and related project-specific riskregisters.

Technology ProjectExecution - 60%

Thefollowing tasks are performed daily by the ITPM and require in-depth knowledgeof the software development lifecycle (SDLC), Pearson’s assessment products,the enabling platforms (Jira, ServiceNow, AWS), and all technical requirementsand related configurations.

  • Engineering work breakdown and prioritization -Specify the detailed, lowest level tasks required to complete technologyengineering and delivery work. Determine ownership and communicate these tasksto the appropriate technical staff or department manager. Monitor progress andreset project priorities as needed based oncapacity constraints or otherfactors up and down stream.

  • Product development story management - Basedon project requirements, determine the engineering stories required to forprogram deliverables, and enter into the appropriate instance of Jira. Trackprogress of engineering stories and resolve blocks and related inquiries frombusiness analysts, developers, and testers.

  • Production incidents and defect resolution - Basedon internal inputs or experiences in the field, enter defect details andrelated information into ServiceNow and partner with Incident Management andOperational Processing Lead to determine issue ownership and necessaryresolution across Product Development, ProgramDelivery, Program Validation andCustomer Data Quality teams. . Ensure the defect(s) are prioritizedappropriately within Incident Management and verify the resolution prior toapproving the closing of one or more ServiceNow tickets.

  • Technology change management -Implement process changes and implement new/modified tools across the portfolioof programs and projects for which Assessment Technology is accountable,including: refined packaging & distribution inputs; modified data fileinputs for report production and assembly; and changes totechnologyinfrastructure and related allocations. Manage and track progress for routine migrationsto production environments (e.g. configurations, testmaps)

Qualifications

Required Education and Skills

  • Bachelor's degree or equivalent required. PMP certification desired.

  • minimum of five (5) years of experience in technology project management, or software development withlead or manager responsibilities preferred. Five (5) years of experience in systems design and development desired.

  • Ability to understand, analyze, and communicate technical designs, project issues, and project status is required.

  • Experience supporting customer facing, high-volume, mission critical applications strongly preferred.

  • Familiarity with MS Project, KeyedIn (or similar project tools) preferred.

Other Requirements

  • Demonstrated ability to effectively manage project commitments to achieve quality solutions.

  • Demonstrated ability to manage and lead project resources.

  • Proven ability to adhere to software project management best practices.

  • Demonstrated excellent written and verbal communications skills.

  • Ability to facilitate work groups with a high degree of professionalism, work ethic and integrity.

  • Ability to incorporate technical and business knowledge in the analysis of customer solutions.

  • Demonstrated ability to work productively with diverse teams.

  • Ability to effectively present technical and non-technical information to customers and senior management.

  • Demonstrated ability to estimate, plan, and monitor labor hours.

Work Environment

  • Flexible and collaborative with occasional travel.
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