Service Technology Specialist
ADP is hiring a Program Manager – User Champion II. In this position you will use effective communication skills since these positions serve as liaisons between and among field and group staff in order to gather, document and analyze business requirements, participate in the development of project plans and implement new programs and products. Must demonstrate awareness and understanding of strategic program goals and priorities. Gains commitment, alignment and engagement in Small Business Services’ service strategy.
Participates on project teams to implement SBS projects to ensure business goals and objectives are accomplished within designated timeframes. Based on a strong level of knowledge of ADP products, regional functions, regional operating systems and procedures, associates in these roles participate as key contributors in the development and implementation of new or revised ADP products, programs, operating systems and procedures among all regional offices. Responsible for improving overall Service effectiveness by identifying, recommending, and driving new programs, processes, and tools.
Progression in the job family responsibilities include collaborating with Field Leadership and other stakeholders to oversee projects that address people, processes, training and technologies. Provides high-level project oversight for multiple, mission-critical initiatives. Aligns with field executives to share and implement best practices across regions. Ensures timely, successful completion of projects by effectively managing relationships with regions, telecommunications, IT, project management and SBS senior leadership. Responsible for the identification, development, implementation, governance, and monitoring of all processes, procedures, tools, and metrics that impact the field as well as making recommendations for improvements. Provides the framework and strategy for a quality client experience. Monitors key metrics and sponsors projects to address improving one or more key metrics.
Program complexity is defined by project(s) scope and budget, degree of impact on the client experience, number of functional areas impacted, technology, outside vendor involvement and number of stakeholders involved.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
PREFERREDQUALIFICATIONS: Preference will be given to candidates who have the following:
Req Number: 142579