General Manager

Salary depends on experience
Posted on 10/25/17
High Point, NC
5 - 7 years experience
Business Services
Salary depends on experience
Posted on 10/25/17

Working for Holiday Retirement

There’s something very satisfying about working for a company that cares for seniors. Where everything you do, in whatever capacity, is contributing to someone else’s happiness.

Our seniors aren’t the only ones benefiting from your employment here – you will, too. If you have a passion for helping others, we’d love to talk to you.

 

 


We are currently seeking a hands-on results-driven General Manager to lead all aspects of the operations and management of a senior living community. Our General Managers are supported by a regional and district team at Holiday Retirement.

General Manager Responsibilities:
As a General Manager, you are responsible for the day-to-day operations of an independent senior living community, which includes 1) developing an engaged and productive team; 2) ensuring high resident satisfaction; and 3) ensuring strong financial performance. You will:

  • Set community goals and culture by providing leadership and vision.
  • Be responsible for community financial performance through occupancy and revenue growth and expense management to achieve net operating income growth.
  • Develop and implement quarterly business plans to maintain high occupancy and achieve financial goals – budgeting, monitoring and corrective action planning.
  • General Managers handle all aspects of community talent management, including hiring, discharging, coaching and performance tracking employees.
  • Develop employee culture of excellence through established Holiday training programs, employee town hall meetings, staff development, performance management and communication.
  • Maintain high occupancy through the development and implementation of a sales and marketing program. Meet with and lease apartments to potential residents.
  • Provide tours, negotiate/sign leases, and make sales calls.
  • Establish positive relationships with residents by attending community events, holding meetings with residents and advisors, proactively identify problems and implementing corrective actions to ensure resident engagement, independence and happiness.
  • Ensuring the building, equipment and service levels are maintained in order.
  • Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.


Qualifications:
Minimum of five years’ previous management experience including, operational and financial experience in managing employees, recruiting, customer service, budgeting, purchasing, payroll, and accounts payable/receivable. Preferred industry background: hotel, senior living, hospital, restaurant.

  • Demonstrated ability to work in a team setting and to provide strong customer service.
  • Strong (oral and written) communication skills.
  • Strong supervision, coaching, and leadership skills to lead teams.
  • Two-yearAssociateDegree—B.S./ B.A. preferred.
  • Previous salesexperiencepreferred.


Supervision:
Responsible for the management of all community employees. Direct reports include facilities, dining, resident life, housekeeping, office administration and marketing.

Req ID: 63869

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