Sr Infrastr Services Mgr - ITIL - Process Consulting


11 - 15 years experience  •  Software

Salary depends on experience
Posted on 12/15/17
11 - 15 years experience
Salary depends on experience
Posted on 12/15/17

Job description

A mid-senior level Cross Function Services lead to manage cross functional services like Critical Incident, Problem, Change management, and Reporting. The Individual should have a Min of 10 to 12 years’ experience in ITSM process definition, implementation, Operations, assessments, compliance, CSI and quality management.

Technical Skills:

  • Experience on working with different ITSM tools like ServiceNow, HP SM, BMC Remedy
  • Good understanding of Service design and Service Catalogues in Infrastructure Services delivery across multiple technologies
  • Good understanding of CMDB and it’s linkages to various ITSM processes

Process Skills:

  • ITIL v3 Expert certification or ITIL Foundations with significant experience or ITIL v2 Service Manager Certification, and have applied knowledge of real-world environments across the service lifecycle (strategy, design, transition, operations, continual service improvement)
  • Working experience on ISO / COBIT / ITIL / Six Sigma / Lean
  • Experience in both Service Support and Service Delivery focus areas in a managed services global delivery model environment
  • Strong consulting background, especially in the ITSM areas would be an added advantage

Behavioral Skills:

  • Constantly looking at ways to drive operational efficiency
  • Strong interpersonal skills and ability to collaborate with multiple internal and external stakeholders, especially at senior executive levels
  • Demonstrated leadership skills to ensure conflict & problem resolution, team motivation, escalation management
  • Participates as a team member and fosters teamwork by inter-group coordination within the various delivery functions across accounts where cross functional services are engaged
  • Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
  • Train and coach members of project groups to ensure effective knowledge management activity.


  • Somebody who has at least 10 to 12+ years of work experience, with Min 5 years as a cross functional lead
  • Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college

Job ID: 07687564

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