Account Manager


Philadelphia, PA

Industry: Business Services


Less than 5 years

Posted 343 days ago

Job Description:

The Account Manager is responsible for a continued client relations campaign and management of day to day relationships with the existing customer base.  The focus of this role is on client delight, retention of current business lines and identification of new opportunities within those accounts.  The Account Manager coordinates communications and brokers actions with client, Account Strategist and DSD to achieve area revenue performance objectives.

    Areas of Responsibility

    • Manage existing revenue stream (accountable for approximately $2 to $4 million in revenue)

    • Identify new opportunities and work with appropriate UHS resources to move deals through the sales funnel

    • Through account management, upsell and cross-sell additional UHS solutions

    • Ensure customer satisfaction resulting in acceptable scores on any and all surveys

    • Understand and articulate UHS’ value proposition to UHS customers

    • Interface with hospital administration, supply chain and other executive levels

    • Cooperate with district Operations team to manage customer expectations

    • Administrative duties as assigned by the DSD

    • Maintain open and constant communication with Account Strategist, DSD and Operations team to ensure customer satisfaction

    Knowledge, Skills, Abilities and Other Characteristics

    • Working knowledge of CRM funnel and account management processes

    • Be SME on Client Delight (VoC) Customer-focused, service-oriented attitude

    • Insure consistency on sales approach, collateral, slide deck, literature.

    • Ability to accurately forecast new business opportunities

    • Ability to maintain communication with other departments within organization to ensure timely and accurate recording of accounting events

    • Excellent communication skills, both written and verbal

    • Time management and organizational skills

    • Clinical background and/or product knowledge preferred

    • Proficiency in Microsoft Office required

    Background Requirements

    • Minimum 3 years sales and account management experience

    • Demonstrated history of customer retention and growth

    • Healthcare, hospital industry, medical equipment, sales or services preferred

    • B.S. or B.A. in marketing, communications, business or related field required

    • Must have valid driver’s license

    • Minimum of 30% over night travel may be required