Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers ‐ and our people.
The Company offers Optimum‐branded digital cable television, highspeed Internet and voice services, as well as Optimum WiFi, the nation’s most robust WiFi network, to residential and business customers across the New York Tri‐State area.
The Sales Operations Analyst will perform a wide variety of performance and operational analysis for the Cable and Communications Sales & Retention (B2C & B2B) Call Centers. This position will be responsible for trending reporting and analyses. This position will be responsible for designing, developing and implementing business communication and administrative applications as well as the administration and maintenance of the same. This position requires interaction with various levels of management and senior management of Sales, Sales Operations Readiness & Support, Business Planning, Sales Commissions and Information Systems.
The Sales Operations Analyst will coordinate detail behind all reporting and analysis related to call volume, sales and retention volume, offer usage, sales compliancy, and other related Consumer Sales operational data. Gather, classify and interpret data to provide insight into potential business issues. Extract data from multiple sources, organizing into understandable information to provide to management staff. Extract data from multiple sources, organizing into understandable information to provide to management staff. Develop recommendations and solutions based on assessment and understanding of operating environments. Determine critical processes and procedural changes and assess the impacts of these improvements on the overall operations. Identify and develop appropriate metrics to properly manage the operation. Participate on Telemarketing Sales’ behalf of all work sessions in the development of new tools and processes along with the Product, Billing and Collections and IS groups. Collaborate across organizational lines to solve business issues based on insights gained. Develop automated processes to distribute key information or issues directly to our agents, supervisors, managers, directors and VPs to immediate attention. Maintain the Sales Knowledge Database infrastructure, EWFM, Genesys reporting tools, BOSS suite, automated reporting, notification and data transformation processes.
• Degree in Computer Science or 3 years directly related experience
• Minimum of three years’ experience in analytical role
• Advanced mathematical aptitude
• Must have proven analytical ability related to business processes and functions
• Experience in application development utilizing relational databases such as Oracle, Windows SQL or Sybase.
• Proficiency in report coordination and report development
• Proficient knowledge of Microsoft Word, Excel, PowerPoint, Visio, and Access required
• Knowledge of Adobe Photoshop, Flash and Dreamweaver
• Knowledge of Visual Basic, FTP, SQL
• Knowledge of Crystal, Seagate a plus