Lead Operations & Maintenance Manager
This manager will provide expertise in broad areas of IT Operational procedures and integrated technology. The Lead Operations & Maintenance Manager will serve as a key POC for daily operational status, engagement, and alignment on architecture operational support, transition, and technical priorities. The Lead O&M Manager shall develop and maintain relationships with suppliers, system interface partners, and service customers and shall lead a team of broad-based technical support for network hosting and system integration, release management, system and application support, and growth and enhancements of system portfolio services.
The Lead O&M Manager shall provide interface support to over 90 organizations and their respective Tier 1 help desks across Federal, State, and Tribal, and local governments. The Lead O&M Manager shall be responsible for management, support, and coordination for all Tier 3support via phone, email, and automated event driven communications.
It is required that the Lead O&M Manager has the following qualifications:
- Minimum of three years of experience providing and managing communication and IT Operational services for Infrastructure, Platform, and Software as a Service of similar size, scope, and complexity.
It is desirable that the Lead O&M Manager has the following qualifications:
- Experience with Agile Lifecycle Methodology and DevOps Services Support.
- Experience planning, designing, and implementing networks and lab environments particularly with Cloud or Microsoft Azure Cloud integration.
- Experience maintaining large applications with 100,000 or more end users.
CSRA is an Equal Opportunity Employer and all Qualified Applicants will receive consideration for employment without regard to Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status or any other Characteristic Protected by Law.