IT Service Manager

8 - 10 years experience  •  Staffing & Recruiting

Salary depends on experience
Posted on 10/30/17
8 - 10 years experience
Staffing & Recruiting
Salary depends on experience
Posted on 10/30/17


Kelly Services, Inc., a leader in providing workforce solutions, is currently seeking an IT Service Manager for its Outsourcing and Consulting Division, located in Troy, MI.


  • Competitive compensation including variable compensation bonuses
  • Great work/life balance
  • You can work remotely or on campus
  • Flexible work hours (You can start early or stay late)
  • You can acquire extra vacation time (in addition to your standard time off)
  • Corporate benefits including 401k with match


  • A Bachelor degree in Computer Science, Management Information Systems, or related field
  • 7+ years of experience in Information Technology (IT) field specializing in infrastructure and support of same
  • Must have proven knowledge of infrastructure hardware and software including network architecture
  • Proficient understanding of PC client / server configurations, connectivity, troubleshooting, diagnostics, networks (wired & wireless), and multi-function devices (networked & local) 
  • Strong communication and interpersonal skills
  • Excellent analytical, problem solving, and organizational skills
  • Experience in Vendor Management
  • ITIL Certification is preferred


  • Manage the ongoing success of KellyConnect programs requiring infrastructure technology solutions and services
  • Manage the ongoing delivery of program services to meet operational needs and customer expectations in accordance with service level agreements, organizational level agreements, compliance, and document control
  • Manage and contribute to the design and implementation of infrastructure technology 
  • Interact daily with internal and external stake holders, external customers, 3rd party vendors, and other groups within the organization
  • Manage all supplier management activities associated with KellyConnect technology programs and services
  • Provide regular management and guidance to infrastructure technology employees for KellyConnect
  • Perform regular reviews of the value of the service, service level agreements, and organization level agreements
  • Provide subject matter representation to business units
  • Deliver well organized documentation & presentations
  • Understand business needs and ensure compliance to Kelly and customer global standards
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