Director, EIT Service Management

Salary depends on experience
Posted on 11/15/17
Healthcare IT
Salary depends on experience
Posted on 11/15/17

What IT Management contributes to Cardinal Health

IT Management is responsible for strategic oversight and leadership direction across multiple Information Technology disciplines.

Accountabilities

This Director overseas all of the ITSM/ITIL Processed for EIT. Responsibilities include process ownership of:

  • Problem Resolution
  • Incident management
  • Root cause analysis
  • Change Management
  • Daily Incident Review

Also accountable for:

  • Standard and Ad-Hoc IT operational reporting (Labor, SLA, workforce management)
  • ITSM Tool - Service Now
  • Continuous Improvements
  • Enhancements
  • Major Releases
  • Service Now Relationship Management
  • Numerify Reporting Tools
  • Client Aligned Teams (CAT)

Additionally:

  • Work across all EIT teams to ensure we have the most effective processes and tools. 
  • Owns/Drives LRTS initiatives for all of Shared Services.
  • Position overseas 3 Managers, Multiple supervisors and approximately 30 employees.

Qualifications

  • Bachelors and Advanced Degree in related field or equivalent work experience
  • 12+ years experience in related field preferred
  • Prior supervisory experiencepreferred

What is expected of you and others at this level

  • Provides leadership to managers and experienced professional staff may also manage front line supervisors
  • Manages an organizational budget
  • Develops and implements policies and procedures to achieve organizational goals
  • Assists in the development of functional strategy
  • Decisions have an extended impact on work processes, outcomes, and customers
  • Interacts with internal and/or external leaders, including senior management
  • Persuades others into agreement in sensitive situations while maintaining positive relationships

20024580

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