ServiceNow Business Analyst

Confidential Company  •  Indianapolis, IN

Less than 5 years experience  •  IT Consulting/Services

Posted on 01/03/18 by Matthew Hales
Indianapolis, IN
Less than 5 years experience
IT Consulting/Services
Posted on 01/03/18 by Matthew Hales

A leading IT Managed Services and solutions company is seeking a ServiceNow Business Analyst in Indianapolis, IN.

Great opportunity to join an organization on the leading edge of technology specializing in Infrastructure Management Solution and Next Generation Digital Workplace.

  • Must have ServiceNow experience
  • Degree in an IT related discipline or equivalent technical and business experience.
  • At least 1yearexperience as an IT Business Analyst.
  • Ability to drive a project to a clearly defined scope with traceable and testable requirements.
  • Strong facilitator; adept at running meetings with end users, gathering and managing business requirements, and balancing priorities.
  • Ability to reconcile conflicts, deconstruct high level information into details, and distinguish user requests from underlying needs.
  • Must exhibit excellent written and verbal skills, and be able to give effective presentations as well as document outcomes.
  • Proven track record of effectively delivering results in a fast paced environment while managing multiple priorities is a must
  • Collect, analyze, document and prioritize business and system requirements.
  • Validate requirements with appropriate audiences.
  • Work with the developers and other technical staff to translate business requirements to system design.
  • Create requirements documentation, test plans, test cases and conduct functional testing, as needed.
  • Plan and coordinate user acceptance testing, as needed.
  • Adhere to BTL’s processes for Change Management, Incident Management, etc. as applicable.
  • Assist in the creation or modification of process, knowledge base or training documentation.
  • Domain separation is a plus.
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