Program Performance and Evaluation Manager

SCO Family of Services   •  

Nassau, NY

Industry: Business Services


5 - 7 years

Posted 340 days ago

Program Performance and Evaluation Manager - 29307 


General Responsibilities

  1. Assist with the development and implementation of various CQI initiatives.
  2. Manages CQI operations and work products in the portfolio, schedules necessary meetings and conferences to collaborate with departments and programs across the agency; sets and meets deadlines.
  3. Ensures that Performance Indicators and assigned CQI reports, meet prescribed timeframes.
  4. Tracks and trends data to ensure program performance improvement.
  5. Ensures complete feedback loops pertaining to corrective action plans and improvement opportunities to ensure case-specific and system-wide change.
  6. Collaborates, as needed, with colleagues from outside agencies.
  7. Deepens knowledge across the agency of data collection, analysis and utilizing data to manage programs and improve outcomes. 
  8. Other tasks upon request.

Specific Responsibilities:

  1. Performance Indicators (PI):
  2. Leads the PI initiative for SCO’s administrative departments and programs including the development of PIs and the incorporation of outcomes, as part of the PIs;
  3. Works collaboratively with department/ program leadership and quality improvement staff,  collects, analyzes, and organizes data from administrative departments and programs (6 core service areas) to produce quarterly PI reports
  4. Facilitates efforts by department/program leadership and quality improvement staff to utilize data to manage and drive improvement.
  1. Committee Involvement:
  2. PI Presentations:  Leads interdisciplinary Program and Administrative PI review meetings; Schedules meetings produces, prepares and distributes materials.
  3. Board QI Committee:  Produces and presents meeting documents including reports.
  4. Executive Council &Cabinet QI Committee:  Produces and presents meeting documents including reports.
  5. Quality Council & Quality Directors’ Meetings:  Supports in leading and training during these monthly meetings; Preparation and presentation of meeting documents such as reports, handouts and minutes.
  6. Behavior Management:  Leads this quarterly meeting including scheduling, production, preparation and dissemination of meeting documents, such as agendas, reports, minutes.
  7. Other Meetings:  Participates in internal and external meetings, as needed.


  1. CQI Activity Reports:
  2. Collaborates with colleagues to prepare for quarterly and annual CQI reports.


  1. Council on Accreditation (COA) Re-accreditation:
  2. Coordinates and supports staff in the COA re-accreditation effort; Schedules and participates in meetings; Coordinates and tracks the completion of re-accreditation phases and agency-wide tasks; other tasks as needed.


  1. Data Tracking:
  2. Develops and maintains tracking tools.
  3. Monitors data quality to ensure the submission and review of data is complete and accurate.


  1. Data Analytics:
    1. Participates in continual improvement of data collection and reporting.
    2. Supports data-based decision making to improve program performance and increase proactive program management


  1. Manuals
  2. Supports the maintenance, review, and up-dating process of policies, procedures and forms for manuals including but not limited to the SCO Administrative and Central CQI Manuals
  3. Ensures dissemination of newly approved policies, procedures and forms.


  1. Other
    1. Provides back-up for SCR and VPCR documentation and dissemination processes.
    2. Meets with QI or Program staff to assist with work process optimization and strategic use of data management tools.



  1. Education:  Master’s degreepreferred in Human Services, Social Work, Health Care Administration, Public Administration, Business, Finance or similar fields. 

  2. Experience:  A minimum of 5-7 years of experience in quality improvement/program evaluation and/or administration, preferably in not-for-profit settings.

    Other Skills and Requirements

  3. Computer Literacy:  Skillset/expertise with computer database and word-processing programs such as SharePoint, MS-Office Suite–Word, Excel, Access to create and maintain databases, track and analyze information and data.

  4. Data Analytics and Management

  5. Human Services Informatics

  6. Coaching and facilitation skills

  7. Ability to take initiative in trouble shooting and task completion, as well as working independently in addition to working in collaboration with a wide variety of constituents.


    Relationship with Others:

  8. Must be a team player and able to interact with the program’s leadership, supervisory and line staff, as well as with the agency Assistant Executive Directors for both Program and Quality Improvement and the Agency’s Central QI staff, understanding chains of command.
  9. Have a strong sensitivity to cultural differences in order to work well amongst staff, persons and families served and complete tasks as assigned.
  10. Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with staff at all levels.
  11. Ability to set limits, maintain role, work collaboratively and respectfully to intervene appropriately as a Quality Improvement Co-Director.
  12. Demonstrate commitment to empower program management and staff through training and problem-solving in a strength-based environment.


Working Conditions:

  1. Work conducted in office and program environments.
  2. Requires travel for meetings and between multiple facility locations in NYC and Long Island.