Billing and Collections Manager

Alert Logic   •  

Houston, TX

Industry: IT Consulting/Services

  •  

5 - 7 years

Posted 358 days ago

Job Summary

We are continuing to expand our team and are looking for a Collections Specialist to join some of the industry’s brightest minds that are dedicated to providing our customers and partners with security value and outcomes.

The Collections Specialist will report to the Corporate Controller, and will oversee the development, integrity and delivery of the Collections and Accounts Receivable functions, analysis and reporting. This role will be responsible for minimizing the Company’s DSO, improving receivables collection process, developing performance metrics, and assisting the Finance department in operationalizing go-forward strategy as we continue to grow the Company.

The Collections Specialist will play a highly-visible leadership role in Finance department and will work with Customers, Sales, Relationship Management, and otherdepartments of the company. We're looking for a talented, self-motivated, flexible, team-player who has the drive to deliver results and takes initiative to join our Finance Team as the Senior Collections Specialist.

Primary Responsibilities

  • Works independently to perform the Collections and Accounts Receivable functions
  • Responsible for the collections associated with complex and sensitive customer accounts
  • Assist and guide less tenured staff in collections efforts
  • Ensure timely AR collection from customers (domestic & international)
  • Ensure the lowest-possible DSO level is maintained
  • Responsible for AR aging clean up
  • Perform AR and collections reporting and analysis
  • Analyze delinquent accounts and report on high-risk accounts including recommendations for resolution
  • Work closely with Billing to implement processes and policies that contribute to accurate invoicing
  • Identify accounts requiring legal action or bad debt write off
  • Maintain bad debt and bad debt recovery records
  • Work with outside Collection Agencies on as needed basis
  • Provide excellent customer service and build excellent relationships with customers and other departments
  • Assist in resolving customer discrepancies and short payments
  • Identify best practices and continuous process improvements
  • Perform other assigned tasks and duties necessary to support the Finance department

Required Skills and Experience

  • Bachelor’s Degree with a concentration in Accounting or Finance preferred
  • 5 years of relevant collections and accounts receivable experience
  • Experience working with customers to ensure timely collection of the Company’s receivables
  • Excellent verbal and written communication skills and commitment to excellent customer service and collaboration with people
  • Ability to work independently, multi-task, and adapt to a fast-paced and changing environment
  • Strong problem solving, analytical skills, and attention to detail
  • Effective and decisive under pressure
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Adobe Acrobat
  • Track record of driving organizational change and improving collections function 

Desired Skills and Experience

  • Experience in a technology, software and/or services company highly desirable
  • Experience in working with monthly recurring billing cycles is preferred
  • Credit risk management experience a plus
  • Experience with cash applications a plus
  • Previous experience with Salesforce, Zuora and NetSuite a plus

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