Please review the following job description:
Work in a fast-paced, efficient and effective center-of-excellence environment,responsible for administering a challenging group of fiduciary accounts and ensuring the delivery of high-quality client service within a multi-state environment. Provide expertise and counsel to assignedportfolio of clients regarding fiduciarylaws, standards, practices and regulatory matters. Contribute to profitability andretention goals through the efficient administration of assigned accounts and those of the team.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Retain client relationships by meeting client servicing and contact standards. Administer a group of more complex fiduciary accounts within the scope of knowledge and authority for assigned clients. Add value to client relationships through problem resolution and responsiveness to client requests and concerns.
2. Work in conjunction with the team, specialty units and leadership to ensure uniformity, efficiency and quality administration of Wealth accounts assigned to the team.
3. Assist with the execution of policies, procedures and service standards for accounts to ensure regulatory compliance and administrative and operating efficiencies with little supervision. Understand and perform Bank Secrecy Act/Anti-Money Laundering (BSA/AML) and Office of Foreign Assets Control (OFAC) duties by participating in appropriate activities to assist in the prevention of money laundering and potential funding of terrorist activities.
4. Provide technical advice to and participate in the training of peers and support personnel.
5. Assist the Divisional leadership with the transition of accounts from regional offices and newly acquired institutions to the fiduciary center of excellence.
6. Update leadership and other team members on administrative progress, complex issues, problems and complaints. Suggest improvements and enhancements to better assure quality service.
7. Coordinate and collaborate the administrative activities and the communication between Portfolio Managers, Trust Administrators and relevant specialty administration units (e.g. Individual Retirement Account (IRA), Irrevocable Life Insurance Trust (ILIT), Real Estate, Special Needs) to provide appropriate oversight of the execution of all controls, administrative transactions, new and annual account reviews.
8. Utilize Client Relationship Management (CRM) system to record all client activities timely and effectively to ensure the company is able to retain all relevant client servicing data.
9. Keep up-to-date on legal issues, regulations, investment and tax issues, trends and developments in the trust banking industry, particularly in a centralized, multi-state environment.
Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Trust Management, Investment Management, Business, Banking or Accounting, or equivalent education and related training
2. Ten years of experience in administering trusts, estates and investment accounts or experience in the legal profession
3. Strong communication abilities, including written, verbal and presentation skills, and an excellent telephone presence
4. Strong analytical, problem-solving, interpersonal and relationship skills
5. Strong technical and organizational skills
6. Demonstrated proficiency in basic computer applications such as Microsoft Office software products
1. Completion of industry-recognized trust school
2. Certification such as Certified Trust and Financial Advisor (CTFA), Certified Financial Planner (CFP) or comparable designation