Technical Manager, Infrastructure Support Services

Salary depends on experience
Posted on 11/03/17
Biotech/Pharma
Salary depends on experience
Posted on 11/03/17

The Technical Manager reports to the Dir of IT – US Region Infrastructure and is responsible for directly managing a diverse set of infrastructure skill sets; managing existing IT processes and implementing new IT processes across the IT Infrastructure organization; the day-to-day management of ITInfrastructure organization processes, including performance management, project plan development and lifecycle management, metrics development and management, IT budget development and management; developing, implementing, and ensuring compliance with policies and procedures; and maintaining IT processes by utilizing a combination of internal resources as well as external vendors.      

Responsibilities

Leadership

  • Understands complex technical project requirements, coordinates with resources and manages projects to completion.
  • Ability to communicate effectively with technical teams and business entities.
  • Estimate project budgets, coordinate with finance department for funds and plan for purchasing of equipment and hardware in a cost-effective way.
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the regional infrastructure.
  • Liaise with vendors and other IT personnel for problem resolution.
  • Develop test plans, implementation plans, and project timelines for various projects.
  • Easily recognizes system deficiencies and implement effective solutions.
  • Apply significant knowledge of industry trends and developments to improve service to our business units.
  • Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence.
  • Ability to manage change and effectively disseminate change information.
  • Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotions or salary increments.

 

Work Practices:

  • Analyze business requirements to develop technical solutions and their framework.
  • Perform systems modeling, analysis, and planning resulting technology roadmaps.
  • Maximizes systems performance by monitoring performance, troubleshooting systems problems and outages; scheduling upgrades; collaborating with desktop and network architects on systems optimization.
  • Demonstrate solid understanding of Windows and Linux operating systems.
  • Demonstrate solid understanding of network storage systems.
  • Hands-on experience with monitoring, diagnostics and analytics tools.
  • Monitor resource utilization, trending, and capacity planning.
  • Telecom / Datacom expense management.
  • Upgrade hardware and software components as required.
  • Solve complex problems with many variables.
  • Manage Regional VoIP systems

 

Knowledge / Skills:

  • Demonstrated experience with standard software applications, including MS Office, Windows. May require database management skills with ability to produce reports. Ability to manipulate, analyze and interpret data.
  • Working knowledge of Microsoft Windows and Red Hat Linux operating systems.
  • Working knowledge of NetApp and Rubrix storage / recovery systems.
  • Working knowledge of VMWare virtualized server and workstation environments.
  • Working knowledge of Cisco based VoIP systems.
  • Awareness or Working Knowledge of ITSM/ITIL framework.

 

Qualifications

Education and/or Experience:

  • College diploma or university degree in the field of computer science and/or 8+ years of equivalent work experience.
  • Professional certification as appropriate
  • Experience with pharmaceutical systems validation and lifecycle management, server validation, change controls, SOPs
  • Knowledge of current trends in the specific field

Job ID 2017-4058

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