Client Solution Engineer

Less than 5 years experience  •  Advertising & Marketing Services

Salary depends on experience
Posted on 11/17/17
Los Angeles, CA
Less than 5 years experience
Advertising & Marketing Services
Salary depends on experience
Posted on 11/17/17

The Client Engineering team is looking for an exceptional candidate who can directly interface with strategic clients to provide support for the Watch/Digital (Online) suite of Video & Audio measurement products. The Digital Client Solution Engineer will be accountable for the successful integration and deployment of Nielsen solutions into Client platforms (Browser and Applications). The focus will be on Video Players and the measurement of Content and/or Ad’s displayed via these Video Players.


Job Responsibilities:

  • Support Technical Pre-Sales activity which includes providing technical consulting on Nielsen products to internal and external business partners
  • Lead and support client integrations from technical kickoff through post production while providing ongoing support for multiple accounts running in parallel
  • Provide ongoing status updates on all client activities
  • Regularly enlisted to resolve technical issues for existing and future clients
  • Escalate issues by providing proactive communication to clients and internal stakeholders
  • Provide consultation on projects and function as a recognized technical expert in the suite of Nielsen digital products
  • Act as Nielsen technology evangelist with clients and at conventions and industry events
  • Contribute to innovation and intellectual property creation within Nielsen Engineering
  • Research, assess, and facilitate the adoption of new technologies into the Nielsen product set
  • Investigate and analyze verbal and written requests for product enhancements from clients and partners
  • Propose conceptual solutions and recommend alterations and enhancements to improve quality of products and procedures
  • Contribute to the planning for acceptance testing and implementation of new software, performing supporting activities to ensure that customers have the information and assistance they need for a successful implementation
  • Write technical supporting documentation, primarily for use by clients and partners
  • Provide training, coaching, technical and business knowledge sharing to other members of the team
  • Maintain awareness of competitive landscape for Nielsen and clients

Required:

  • Experience in a client-facing role, supporting clients or 3rd party developers
  • Exceptional communication skills
  • 2+ years of software development/engineering or product management experience, in particular in Video App development & integration
  • 3+ years of work experience
  • Bachelor of Science Degree, preferably in Computer Science, Engineering or similar degree
  • Ability to handle multiple priorities and simultaneous work projects
  • Strong analytical and troubleshooting skills
  • Self motivated and must be able to work with little oversight

Desirable Knowledge/Experience:

  • Experience with Knowledge of SDK integration (in particular Video Player Applications)
  • Experience with SQL (relational DB understanding)
  • Experience with server side APIs deployed in a Cloud environment
  • Experiencein one or more of the following:
    • JavaScript
      • Understanding of both Module Pattern and Prototype
      • Author and maintain extendible JS Libraries
      • XSS, CORS, JSONP, and AJAX
      • Flash (AS3)
    • iOS 
      • iOS application life cycle
      • Objective-C and Swift programming
      • Experience with using audio video framework libraries in iOS, such as AV Foundation Framework and Media Player Framework
      • Programming with UIWebView
    • Android
      • Android application life cycle
      • Experience with using Android Media Player framework
      • Knowledge of JNI and C++ development
      • Google Play SDK

Success Factors: 

  • Savvy with the technology used in the Web and Mobile environments, and possessing a mindset that supports the discovery of tomorrow’s solutions
  • Able to develop deep expertise in technology solutions
  • Able to explain complex systems and technology to non-technical clients and colleagues
  • Able to build strong working relationships with external clients as well as with Product Leadership and Client Service colleagues within Nielsen  
  • Fostering collaboration and teamwork and demonstrating strong personal integrity

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

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