Division System Engineer

 •  HCA San Antonio, TX

Less than 5 years experience  •  Patient Care

Salary depends on experience
Posted on 08/09/17
San Antonio, TX
Less than 5 years experience
Patient Care
Salary depends on experience
Posted on 08/09/17

SUMMARY OF DUTIES

The Division Systems Engineer assists with the design, implementation, monitoring, and supports the HCA division systems and storage infrastructure. As a primary technical resource for the division, the Systems Engineer is responsible for the set-up and repair of division and facility systems and storage infrastructure, including the monitoring and diagnosis of systems and storage performance, and resolution of systems-based incidents and requests reported to the division service desk, especially complex incidents requiring research and diagnostics.The Systems Engineer maintains the HCA systems and storage environments by adhering to and supporting HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of division and facility-based systems equipment. This position assists with division and facility-based project planning, strategic planning, 24x7 on-call support with other members of division IT staff, and may be required to supplement facility-based, on-site support to technical resources.

  DUTIES INCLUDE BUT ARE NOT LIMITED TO

  • Assist with the design, implementation, monitoring, and support of hardware and software to support the division systems and storage infrastructure. This includes, but is not limited to: monitoring servers, SAN, data protection (backup and archive), and distributed services/resources for failures and recommending corrective action.
  • Assist with the creation, implementation and maintenance of standard operating procedures for equipment installation, configuration support, and division systems operations which improve service and repeatability.
  • Assist with the maintenance and support of division and facility-level systems and storage equipment, including but not limited to: server equipment, SAN, data protection, and other distributed services.
  • Participation in and support of division and facility-level technical implementation projects.
  • Provides 24x7 on-call support based on division IT staff rotation and carries a pager as warranted, to assist with troubleshooting, coordination, escalation, and resolution of systems or storage-based incidents, equipment failures, etc..
  • Aids and trains users on proper use of division and/or facility technology.
  • Mentors and trains division Systems Administrators and Associate Systems Administrators, as needed.
  • Participates in facility-based IT project planning, as needed.
  • Effectively works with division and corporate IT&S personnel to ensure that division priorities and standards are achieved. This includes, but is not limited to: Customer Support, corporate Wintel Engineering, corporate Security, and external vendors to support division and facility operations.
  • Communicates and escalates incidents and requests beyond scope of ability to senior service resources.
  • Coordinates and participates in regular division-wide meetings and workshops with facility technical staff to ensure timely transfer of knowledge which impacts HCA-approved systems and storage architecture and security policies.
  • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
  • Aids and trains users on proper use of division and/or facility technology.
  • Adheres to and supports HCA IT&S standards, policies and procedures.
  • Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
  • Adheres to Code of Conduct and Mission & Value Statement.
  • Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Required:

  • Good working knowledge of the following: • Knowledge of supported operating systems (Windows server and VMware ESX), utilities, vendor products, applicable programming languages and scripting, diagnostic techniques, applicable communications protocols, applicable hardware configurations
  • Must have 1+ years experience in deploying technically complex infrastructure computing solutions across platforms and components.
  • Knowledge of virtual technology, such as, Citrix, VMWare ESX, IBM LPARs, VIO servers, and micro-partitions.
  • Knowledge of OS environment running one or more databases including SQL, Oracle, DB2.
  • Experience in one or more of the following: NetBackup, Data Domain, or CommVault
  • Diagnostic techniques
  • Applicable communication protocols and hardware configurations
  • Statistical and analytical tools for systems monitoring

Preferred:

  • Demonstrates broad knowledge of systems and storage technologies and standards
  • Demonstrated ability to multi-task; Possesses strong analytical skills
  • Demonstrated customer orientation; strength in analytical, math, and reasoning skills
  • Effectively communicates verbally and in writing
  • Demonstrated proficiency in MS Office applications
  • Provides onsite technology support on projects

EDUCATION

  • Bachelor's degree in information systems is preferred.

EXPERIENCE

  • 2+ years experience with complex server/storage technologies

CERTIFICATE/LICENSE

  • MCSA working towards MCTS/MCITP required
  • Valid state drivers license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment

Job Code: 25388-78003

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