DH Field Sales Representative

National Oilwell Varco   •  

Williston, ND

Industry: Energy / Oil & Gas


5 - 7 years

Posted 365 days ago

General Overview:The purpose of the FieldSalesRepresentative is to:

  • To manage opportunities and issues across the entire range of Downhole solutions and to work alongside Area Operations, Sales, EvaluationEngineering and Optimization Teams;
  • To increase the penetration of customer spend with accounts respective to the region across all Downhole product solutions;
  • Communicate Downhole objectives, business model, and technologies clearly within the customer organization at the upper levels;
  • To focus internally within Downhole and with customer executives to ensure a high degree of communication across a wide range of issues focused on Customer Satisfaction, include ing on-time delivery, product availability, problem resolution, solution creation and implementation, and process design and redesign;
  • Establish a relationship within the Area's strategic customers and become the focal person and advocate between operations, manufacturing, global account management and the Downhole management team;
  • Ensure that effective processes are in place that communicate customer needs and delivery of Downhole products and services;
  • To set metrics around performance, account management, training, and profit generating objectives for Downhole (with specific focus on Andergauge products);
  • Resolve "big" and "small" issues - quick responses - quality work;
  • Become a partner with the Downhole Strategic Account Management Team, helping to understand and communicate the customer needs internally;
  • Responsibility to become an expert in drilling and bit application and marketing the products & services;
  • Evaluate and provide information on the performance of experimental bits, customercomplaints, standard product and competitor's products;
  • Assist in training and mentoring Sales, Operations, EvaluationEngineering, Hole Opening, and Drilling Dynamics Teams;
  • Become an integral part and valuable Leader of the America's Organization

Primary Responsibilities:

  • Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans and activities;
  • Facilitate communication with the Teams to ensure clarity around goals, issues, and opportunities;
  • To manage and update Account and Solution Summaries on the Global Accounts and strategic accounts within the Area;
  • Focus regular actions on special relationship initiatives that will take the relationship to the next level;
  • To establish consistent communication and develop leverage strategies with NOV Global Accounts;
  • To work with the Area Sales Team (including Agents) in building strategies to produce results and generate revenue around all Downhole product solutions;
  • Maintain consistent communication with the Americas EvaluationEngineering Manager and Director of Sales concerning issue resolutions and current status of opportunities;
  • Maintain strict confidentiality according to internal policy for Area customers;
  • To support the National Oilwell Varco Sales Blueprint and Downhole's Sales Best Practice methodology;
  • Observes safety regulations, wears requiredsafety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management while always adhering to all HSE requirements;

· Mentor/supervise employees as related to area technical function; · Monitor tool performance and report trends to product center through periodic reporting or on a case-by-case basis as necessary; · Manage and coordinate the field test bit program; · Assist in the PDP process for the assigned area;

· Manage and coordinate the gathering of competitor's performance data; · Gather and collect bit and downhole information by way of bit records and/or bit-track · Manage and coordinate the complaint report process; · Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications; · Assist in the assembly of case histories and outstanding run reports for internal and external use; ·

Promote the technical image of NOV in the local area through membership in industry groups, technical papers and local publications; · Provide technical applications support to sales through customer visits and Presentations; · Provide rig site sales assistance. Competencies:A successful FieldSalesRepresentative will display the following competencies as outlined in the FYI Lominger Book:

Competencies Required: (must be able to provide examples of competence)
#5 Business Acumen
#53 Drive for Results
#15 Customer Focus
#8 Comfort around Higher Mgmt.
#49 Presentation Skills
#62 Time Management
#24 Functional/Technical Skills
#14 Creativity
#38 Organizational Agility
#51 Problem Solving
#29 Integrity and Trust
#42 Peer Relationships
#67 Written Communications

Technical Skills:

MS Office Suite
Ability to utilize Sales Pipeline and other intranet/internet tools to conduct business in an effective manner.


Experience and Education:

A Field Sales Representative requires relevant industry and general business experience, high-level selling experience, and broad technical knowledge regarding Downhole products and service offerings. The position requires the incumbent to have a minimum of 3 years in a technical sales role and a minimum of 5 years in the industry.

Job Requirements: -

This position will require travel as necessary.

- Observes safety regulations, wears required safety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management. -

Adheres to all HSE requirements.

The Field Sales Representative works closely with the Area Operations and Sales Manager as well as both our Evaluation Engineering and Optimization Teams to:

Map relationships within the Area's accounts while providing leverage opportunities with others in the organization;
To communicate the needs and key initiatives of the Area's customers back into the organization;