Industry: IT Consulting/Services•
11 - 15 years
Posted 364 days ago
Pragmatics, Inc. is seeking a Program Manager (IT Support Services) to oversee the day-to-day maintenance and operations of a government agency's systems and applications, including the coordination of an integrated suite of network, end-user access, wireless, and information services. The PM will be overseeing engineers, technicians, and IT specialists on-site and on-call to effectively administer and enhance the systems and networks and provide agency customer support. This is a contingent position located in Washington DC.
The scope of the work involves the following requirements:
The PM is expected to manage all aspects of the program performance from initiation to closeout; business relationship management, meeting technical, schedule and financial requirements; directing and/or supervising personnel; risk management; subcontractor oversight; and serve as a direct liaison between the Pragmatics technical team and customer. The Program Manager is expected to champion the implementation of service management best practices and foster an environment of consistent execution and continual improvement.
education and years of experience