Technical Support- Tier I & II - Unified Communications

T3 Tomorrows Technology Today   •  

Fort Myers, FL

Industry: Business Services

  •  

Less than 5 years

Posted 313 days ago

Key Areas of Performance:

  • Utilize your networking and VOIP knowledge to troubleshoot client issues from inbound calls and emails
  • Delight our clients with your attention to detail and service
  • Effectively utilize internal systems for documentation, trouble tickets, and escalations.
  • Advocate knowledge sharing across all levels of the team
  • Proponent of T3 Communications product and services offerings across the Unified Communications platform
  • Coordination among external vendors
  • Work on advanced cases and special projects as determined by Supervisors (Tier II)
  • Conduct in-depth testing and troubleshooting on phones, PBXs, and presence software (Tier II)

 

Your Background:

  • Demonstrated and natural curiosity of how and why technology works
  • Knowledge of LANNetworks (switching, VLANs, cabling), WANNetworks (Internet Circuits), VoIP Routing (and protocols, and presence software (Widows and Mac installation support)
  • Three years experience in a Network Operations Center or similar technology position (Tier I)
  • Linux / Unix Command Line Experience (Tier  I)
  • Motivated to provide the highest level of performance by delivering results
  • Work independently while focused on prioritizing issues and time management
  • Outstanding communication and interpersonal skills
  • Prior experience working with similar technologies (networking, VoIP, Linux, etc.)
  • College degree or some college experiencepreferred.
  • Related industry certifications (CCNA, Network+, A+, Linux+, etc.) preferred.

Why T3?

  • We are the next generation leader in Unified and Collaborative Communications.
  • We are a highly intelligent and diverse group of professionals who share a passion for wanting to make a difference through our work.
  • We have developed a dynamic culture that attracts people who have an entrepreneurial spirit, especially technology professionals who are always seeking to create the “next generation”.
  • Our employees are treated as our most valuable asset, which creates a second-to-none work environment.
  • Located in sunny Fort Myers, Florida voted one of Americas best vacation destinations.