Key Areas of Performance:
- Utilize your networking and VOIP knowledge to troubleshoot client issues from inbound calls and emails
- Delight our clients with your attention to detail and service
- Effectively utilize internal systems for documentation, trouble tickets, and escalations.
- Advocate knowledge sharing across all levels of the team
- Proponent of T3 Communications product and services offerings across the Unified Communications platform
- Coordination among external vendors
- Work on advanced cases and special projects as determined by Supervisors (Tier II)
- Conduct in-depth testing and troubleshooting on phones, PBXs, and presence software (Tier II)
- Demonstrated and natural curiosity of how and why technology works
- Knowledge of LANNetworks (switching, VLANs, cabling), WANNetworks (Internet Circuits), VoIP Routing (and protocols, and presence software (Widows and Mac installation support)
- Three years experience in a Network Operations Center or similar technology position (Tier I)
- Linux / Unix Command Line Experience (Tier I)
- Motivated to provide the highest level of performance by delivering results
- Work independently while focused on prioritizing issues and time management
- Outstanding communication and interpersonal skills
- Prior experience working with similar technologies (networking, VoIP, Linux, etc.)
- College degree or some college experiencepreferred.
- Related industry certifications (CCNA, Network+, A+, Linux+, etc.) preferred.
- We are the next generation leader in Unified and Collaborative Communications.
- We are a highly intelligent and diverse group of professionals who share a passion for wanting to make a difference through our work.
- We have developed a dynamic culture that attracts people who have an entrepreneurial spirit, especially technology professionals who are always seeking to create the “next generation”.
- Our employees are treated as our most valuable asset, which creates a second-to-none work environment.
- Located in sunny Fort Myers, Florida voted one of Americas best vacation destinations.