Inside Sales Representative


San Diego, CA

Industry: Software


Less than 5 years

Posted 334 days ago


  • Triage and qualify all inbound sales inquiries (web/email and phone) and determine how best to handle them within the LumenVox sales team and process.
  • Use LumenVox’ current sales materials, web based information and knowledge bases, and other tools to effectively respond to leads and qualify opportunities.
  • Maintain call scripts, lead qualification guidelines, and appropriate email templates to quickly and effectively respond to a large volume of inquiries using a consistent approach and process.
  • Manage the maintenance renewal and subscription invoicing process for named customers.
  • Document, track and maintain leads, contacts, account and opportunity activity in the corporate CRM system.
  • Sell LumenVox products and services, including new software deployment and expansions to existing deployments, to existing house accounts small partners, and SMB/midmarket account prospects.
  • Follow up with prospects, opportunities, and customers via phone, email, letter, and other means to encourage customer relationships with LumenVox.
  • Represent LumenVox at tradeshows and othernetworking opportunities to generate new leads and to promote and develop existing partnerships as required.
  • Interact with client services, sales administration and finance, and marketing teams to resolve technical and operational client issues.
  • Complete requiredsalesreports efficiently and on–time.
  • Prepare weekly forecast reports for key partners.
  • Assist with outreach campaign efforts
  • Participate in company quarterly meetings, including providing presentation and feedback on sales activities to management and other team members.
  • Perform other job–related duties as assigned.
  • Must be able to work independently, complete tasks conscientiously, and meet deadlines in a timely and efficient manner.
  • Position reports to VP Sales and is located in beautiful San Diego, CA.


  • Prefer 3+ years inside salesexperience with proven communication and follow-up skills.
  • Minimum 3 years of salesexperience and track record, with technical understanding of IT, hardware/software, and/or telephony, interactive voice response (IVR) and IoT, to be able to understand and navigate technical issues with customers and prospects.
  • Knowledge of the Speech Recognition and/or Telephony Software Industry a strong plus.
  • Proficient in use of Microsoft Office and industry standard CRM applications, and willing to learn new software programs as required. Experience with using Salesforce is a strong plus.
  • Experience managing interactive phone, web and email communications with accounts/clients and prospects.


  • Energetic, highly organized individual capable of working independently in a fast-paced environment.
  • Strong oral and written communication skills.
  • Self-motivated problem solver, capable of making decisions on the spot and knowing when to get assistance.
  • Able to adapt and overcome challenges swiftly and competently.
  • Persuasive, tactful, and professional, preferably with a strong sales and closing background.
  • Ability to work a demanding, but self-directed work schedule to support a variable work flow.
  • Excellent verbal and strong listening communication skills.
  • Demonstrated ability to set and exceed goals.
  • Strong organization and time management skills.
  • Demonstrates the highest personal and ethical standards.
  • Able to follow directions, accept constructive criticism, and willing to learn new skills.

Sales Operations Support

  • Provide backup invoicing assistance for Sales Operations