Service Delivery Manager

5 - 7 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 11/13/17
Broomfield, CO
5 - 7 years experience
IT Consulting/Services
Salary depends on experience
Posted on 11/13/17

SUMMARY:The objective of the Service Delivery Manager- Enterprise Accounts (SDM-EA) is to provide the greatest amount of value to our customers by working alongside our data focused operational teams. The SDM is the key interface between us and our enterprise clients and is responsible for the overall operational and financial performance, along with the long-term relationship of the account. The SDM must be capable of anticipating customer needs, fostering strong relationships, and delivering solutions that ensure consistent reliable service performance. The SDM will be responsible for all business relationship management activities and must act in a leadership role. The SDM will help support the setting of long term support plans for customers and will look for growth opportunities within the account while following the ITIL service management framework. Key Responsibilities

  • Function as primary post sale point of contact for customers
  • Manage the commercial and operational aspects of customer relationships
  • Organize and lead the company in customer activities to achieve new client onboarding
  • Identify and pursue opportunities to expand service revenue within assigned accounts
  • Reporting of milestones and issues, acting as project manager, scheduling
  • monitor service performance and conduct service reviews
  • Manage scope and change orders
  • Communicate

Qualifications

  • Bachelors degree from an accredited university in business or technical discipline
  • Certified Project Management Professional (PMP) or equivalent experience
  • ITIL Certification
  • 6-10 years experience in IT
  • Experience in an Account or Service Management role with an IT managed service or outsourcing provider
  • May require up to 60% US travel
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