Responsible for the development of application and/or reporting solutions to address business needs. Understand business processes, and the systems utilized to implement business processes, to achieve common business goals. Gather requirements to develop new solutions, or enhance existing solutions, to resolve business problems by utilizing data from various sources. Recommend solutions to business problems to assist management and end users. Meet business goals in various operational areas within the company.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Produce detailed analysis and documentation in response to business problems and requests, and automate the reports based on the reporting needs.
Recommend reporting and/or application solutions to meet the needs of business users.
Build and automate reporting and/or application solutions to provide increased efficiency and consistency, higher employee satisfaction, improved customer experience, and reduced costs.
Understand policies, procedures, and practices for analysis of business performance and impact.
Produce summary and detailed reporting solutions for key performance indicators, utilizing data housed in multiple databases/systems.
Produce ad hoc reports to answer business questions quickly and thoroughly.
Develop technical documentation to support deployment and ongoing maintenance of reporting and application solutions.
Perform other duties as requested by supervisor.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and concise manner
Ability to communicate with all levels of management and company personnel
Ability to multitask, make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Ability to work independently and with others to resolve problems, handle requests or situations
Ability to perform detailed business analysis and design
Ability to effectively consult with department managers and leaders
Knowledge of cable television products and services
Knowledge of operating systems including NT, desktop productivity software and client/server system architecture
Knowledge of Microstrategy Development / Report Analysis or BI Publish
Bachelors degree in Information Technology or business related field, or equivalent experience
Related Work Experience Number of Years
Overall general systems and applications experience 4
Data collection and database design experience 3
SQL server reporting services experience 3
C#, ASP.NET, SQL server experience 5
SQL and or VBA programing experience 4
Experienced in cable/telecommunications 2
Experienced in investigating and supporting business critical applications
Experienced in one or more database/reporting systems (MS Access DB, SQL Server, Oracle, .NET, Crystal, etc)