Sr Engineer, Software

TMobile   •  

Bellevue, WA

Industry: Information Services

  •  

8 - 10 years

Posted 341 days ago

Join the next wave of innovation efforts that is happening at T-Mobile. Join T-Mobile and take the next career move to work on projects that challenge your intellect, passion to succeed, drive and curiosity. If you are looking to work on projects that are the top organizational priority for the company and are biased towards providing compelling end user experience to improve customer satisfaction, look no further!!!!

STUFF WE'LLTRUSTYOU WITH

YOUR RESPONSIBILITIES

  • Support, triage, and troubleshoot performance issues for new T-Mobile Digital Delivery application
  • Fix issues as needed and work with the development team to address them
  • Take the lead on high visibility, high priority and difficult performance issues
  • Proactive performance validation, identification of performance issues and coming up with performance guidelines
  • Work with directly with customers to identify and replicate problems
  • Develop support documentation for tier 2 and tier 3 support
  • Perform RCA (Root Cause Analysis) for the Hotfix issue
  • Proactively identify issues before customer escalation
  • Maintain technical skills and expertise through continuing education and training.
  • Collaborate/partner with other teams including Business Teams, Enterprise Testing, Release Management, Project Management, and Application Support for successful delivery of systems enhancements.

STUFFYOU TELLPEOPLEAT PARTIES

YOUR QUALIFICATIONS

  • BS degree in Computer Science or equivalent industry experience.

  • 7+ years of Development experience and Application Support

  • 5 + years of experience on working multi-tiered Enterprise Application, Web or Single Page applications, Web Services, micro services and ITIL processes

  • Strong experience with UI frameworks including Angular 1.x and 4.x, JQuery, JavaScripts, React, Node

  • Strong understanding of high performant system architectures and have minimum 2 + years of working as performance engineering lead

  • Good understanding of Algorithms, design patterns and software architecture

  • Experience in monitoring system like Splunk, App Dynamics a big be a plus

  • Knowledge of Javascript, shell, Python scripting

  • Expertise supporting desktop, mobile, tablet, and web-based software

  • Strong work ethic, integrity, customer service and communication skills

  • High attention to detail and Ability to multi-task

  • Ability to recognize and address sensitive issues prior to customer escalation

  • Top-notch application troubleshooting skills

  • Experience and good Knowledge of design principles and best practices, implementing Web Services and REST architecture using XML/JSON;

  • Experience of working on Enterprise systems with complex architecture

  • Pre-employment background screen

  • Legally authorized to work in United States

95169BRReq ID