CTR Sr. Operations Systems Engineer

8 - 10 years experience  •  Software

Salary depends on experience
Posted on 10/26/17
Bridgewater, NJ
8 - 10 years experience
Salary depends on experience
Posted on 10/26/17

Your role as Senior Operations System Engineer will be to provide Level 3 system administration maintenance and support for Test and Production Telecommunications Application Service environments.  You will also be a Team Leader for the Operations Engineering team.  You will be a crucial member of the Operations team working with Software Engineering, NOC Engineers and Customer Service Agents. 

You will have the following responsibilities:
•    Provide system administration maintenance and support for various telecommunication based service platforms.
•    Resolution of platform service issues and alarms.
•    Develop and implement Operations Engineering training program.
•    Trace data collection, log file analysis for network/application/middleware devices; service/system trouble correlation and general problem troubleshooting.
•    Perform issue resolution for trouble tickets and trouble ticket management (ack, update, resolve, close).
•    Manage and coordinate problem resolutions with multiple teams – operations engineers, software engineers, data center engineers, software vendors, network carriers, etc.
•    Batch job scripting, testing and implementation.
•    Cron jobs and file system maintenance.
•    Perform platform upgrades in testing and production environments.
•    Write and execute Operations Acceptance Test Plans and Cases.
•    Write and test MOPs (Method of Procedures) for standardized system administration and operations practices.
•    Perform post-mortem and root cause analysis for service impacting issues and generate Root Cause Analysis reports.
•    Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
•    Develop and maintain technical documentation required to support the platform – Runbook.
•    Team Leader Responsibilities:  training and mentoring associate engineers; recovery leader for service interruptions and outages, user and operations testing leader, technical documentation librarian (ensure all documentation is viable and accurate, tested and maintained).
•    Must be available to work 24 x 7 on-call rotation during off-hours to support the needs of the business:  nights, weekends and holidays.

Required Qualifications:
•    UNIX/Linux/Solaris system administration.
•    Programming:  Proficiency with C++, Java/J2EE, HTML and Linux/Unis Shell Scripting Programming (Bash and Perl).
•    Application Server:   JBOSS, Tomcat, Oracle.
•    Communication:  TCP/IP, UDP, TCAP, SNMP, SS7, Networking (CCNA Training or Experience is a plus).
•    Previous operations center experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution and escalation processes.
•    Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
•    Proficiency with Microsoft Office Applications Suite and SharePoint.
•    Personal Attributes: Must be a Team-player and Leader - excellent coaching and training skills, excellent organizational, writing, and communication skills; customer and quality focused; highly-motivated and self-starter; innovative thinker; and able to work independently.
•    Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
•    Bachelor’s degree in technology related field – MIS, Computer Science, Networking, EE or ME.
•    Minimum of 7 years of relevant working experience.

Job ID 2165.

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