Manager, Commercial Video Engineering

Spectrum   •  

Englewood, CO

Industry: Telecommunications.


5 - 7 years

Posted 400 days ago

This job is no longer available.

Company Overview:
Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.

Responsible for providing direction and leadership to designated staff. Maintain product integrity and oversee engineering initiatives. Coordinate and collaborate with Product, IT, Technical Operations and Care operations to ensure optimal customer experience. Responsible for purchasing, budgeting, deployment of new products, assisting with capital projects and the hiring, training, development, and performance management of staff.

Actively and consistently support all efforts to simplify and enhance the customer experience
Provide overall direction for all areas of engineering support for system locations regarding new and existing technologies and current operating standards
Consult with managers regarding technical operations and strategic planning of rebuilds, network operations and dispatch, new product development and deployment
Evaluate and consult with managers regarding construction projects, capital budget items and equipment requirements
Provide quality assurance support and direction to engineering staff regarding new or existing technologies, company technical quality assurance (TQA) standards.
Monitor and provide guidance in the capital budget process to ensure projects are cost effective, completed on time, and on budget
Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.
Establish positive employee relations through effective communication and ongoing support
Adhere to industry specific local, state, and federal regulations, as applicable
Know, understand and follow company policy
Perform other duties as requested by manager

Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to provide coaching and counseling when necessary
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Knowledge of company products and services
Knowledge of Electronic theory, Federal Communications Commission regulations and Fiber Optic theory
Demonstrated leadership qualities with proven ability to provide effective, results oriented direction
Ability to maintain confidentiality
Knowledge of Microsoft Office

Bachelor’s degree in engineering or related field, or equivalent experience
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Valid driver's license with satisfactory driving record within Company required standards

Related Work Experience
1+ year Project Management work experience preferred
2+ years of related supervisory experience preferred
5+ years of Engineering experience preferred

Office environment
Exposure to moderate noise levels
Moderate Travel Required