This position will support the commercial loan department’s treasury sales, business development, and service efforts. Expand and retain customer relationships and provide exemplary customer service. Support other officers, branch managers, and market(s) team in achieving goals.
ESSENTIAL DUTIES and RESPONSIBILITIES (other duties may be assigned)
Partner with the commercial, payments, small business, and retail areas to gather information to assess both existing and prospective customers’ business treasury needs. Target sales opportunities by using bank reports, creating prospect lists, establishing communication plans, and following up on sales activities.
Through consultation with business customers and based upon information gathered about needs specific to their business and circumstances, develop and present proposals and product recommendations. Strengthen and deepen relationships with existing customers through proactive customer contact, demonstrating the ability to develop and maintain a qualified portfolio by providing differentiated and exemplary customer service.
Provide in-depth technical and operational support (in-person, on phone, via email) of the bank’s treasury products, services and related fees. Follow through in all aspects of the customer relationship from set-up, to completion, maintenance, and ongoing customer support.
Actively work toward achieving Payment Service goals for the market(s) by working directly and collaboratively with the Business Banking Officer, Commercial Relationship Managers, and other employees throughout the market(s) by calling on current and prospective customers.
Generate non-interest income for the bank through sales of interchange-based and fee-based products. Identify ways to optimize customer profitability. Use financial knowledge to perform customer cost/benefit analysis.
Assist customers with a variety of banking needs, including opening new accounts, setting up and maintaining treasury relationships, merchant services, business cards, analyzed checking accounts, internet business banking, ACH, EFT services, sweep accounts, lockbox, account reconciliation, positive pay, and remote capture. Provide in-depth technical and operational support (in person, on phone, via email, etc.) of the bank’s treasury solutions products, services, and related fees.
Provide education for market(s) staff regarding the features and benefits of the bank’s payment and treasury solutions products and how they provide increased fee income for the bank. Partner with commercial and retail areas to promote market(s) involvement in developing a program that touches business customers at every level of engagement.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor’s degree (B.A.) in Business, Finance, Communications or related field, five years related experience and or training; or equivalent combination of education and related experience. Sales and business development experience and knowledge of First Interstate Bank’s network and delivery systems desired.
Ability to read, analyze, and interpret general business periodicals, contracts, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Excellent written and verbal communication, interpersonal, presentation and training skills. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Extensive understanding of business and financial fundamentals, intermediate accountings skills with mathematical aptitude and computer spreadsheet skills. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS and ABILITIES
Proven experience delivering exemplary level of customer service in a professional environment. Proven ability to assess customer needs, promote and sell the appropriate products and services in an effort to develop and deepen customer relationships. Strong computer and technical skills required. Must possess advanced Microsoft Office knowledge and experience. Must possess exceptional customer service and communication skills. Ability to interact as a member of a team and to multitask in a fast-paced environment required. Must be flexible; a self-starter, possess strong problem solving abilities; strong financial acumen and sound business judgment. Position will require approximately 10% travel. Must possess a valid driver’s license.