Industry: Food & Beverage•
5 - 7 years
Posted 364 days ago
At Denny’s, We Love to Feed People. It is our primary purpose and we live it every day by consistently modeling our Denny’s Guiding Principles of Guests First, Embrace Openness, Proud of our Heritage, Hungry to Win and the Power of We. Every Team Member is integral to our success and a value to our growth.
Denny’s is seeking for a Regional Training Manager (RTM) to be based in a strategically geographical area. This role has training delivery responsibility of corporate-developed training programs, processes, and system roll outs for company and franchise restaurants within the assigned regional area ensuring the proper adoption of these programs. The RTM will be responsible for pro-actively communicating all brand training initiatives, informing of any changes to previously developed programs, and gaining alignment on new programs. The RTM is responsible for identifying, assessing, and in partnership with operations, approving Area Training Managers and restaurants for both company and franchise organizations. The RTM partners with operations leaders on the placement of all Managers in Training as well as following up on the progression of their training experience and the growth of technical and leadership competencies to ensure execution of Denny’s Brand Standards. In addition, this position will assist with the development of Brand learning systems that support the needs of the business; aligns with overall brand learning goals, and helps to improve individual and restaurant performance.
Essential Functions (Duties and Responsibilities)
Team Member & Manager Development: Collaborates with the Operations Partner training leaders to support the coaching, training and development of Managers, Team Members and Approved Trainers. Provides support for training classes, seminars, and working sessions as assigned.
Brand Ambassador: Responsible for ensuring system-wide uniformity of the adoption and contiued application of the Company’s training programs, standards, systems, and procedures. Ensures restaurants understand company training philosophy and confirm all company activities are developed and designed with franchisee in mind. Discusses all new training initiatives with company and franchise restaurants and ensure franchisees are aware of upcoming opportunities so they can participate with all company programs.
Approval of Training Restaurants: Partners with Operations to establish a network of Approved Training Restaurants (ATRs) to effectively train and develop MITs. Conducts evaluation and approval visits to provide expertise and recommendations to ensure dynamic learning environment. Ensures proper execution of all MIT training processes and procedures in Approved Training Restaurants and supports the on-boarding of new Training Restaurants by ensuring all tools are in place.
Coordination & Collaboration: Collaborates with Operations and the franchisees’ training leadership to develop and subsequently monitor training strategies and human capital goals. Communicates changes in the company’s training programs, standards, systems, and procedures. Validates systems and effectiveness of training programs by assessing objectives, compliance, and providing guidance on corrective actions and interventions. Conducts regularly scheduled restaurant and market visits with the Franchisees’ Training Leadership, using a standardized training program review process.
Analysis, Reporting and Recommendation: The RTM will also be responsible for sharing results from company initiatives, working with the Franchise Business Coach to recommend and implement training solutions in under-performing restaurants and developing methods and procedures for compiling and analyzing data for reports and special projects.
New Restaurant Openings (NRO’s): RTM will partner with the NRO department to ensure proper execution of all NRO processes, systems, and standards via engagement before, during and after NROs.
General Duties: Assists with overall learning and development goals, strategy and strategic initiatives, and calendar planning. Assists in the preparation and presentation of requested Operation meetings and/or to franchisees when needed. The RTM will also notify of any franchise needs and/or feedback. The will ttend key meetings including but not limited to Quarterly Business Reviews, Area Operations Meetings, local GM meetings, etc.
Education, Qualifications & Experience Requirements
Bachelor’s degree or equivalent with certificate or study in the areas of Human Resources, training and/or organizational development
5+ years of proven success in a training leadership role, with demonstrable skills in delivery of a full variety of training programs, tools and systems at all levels of an organization
Knowledge of principles and methods of change management, training design, teaching and instruction for individuals and adult learners, and measurement of training results
Experience working in a full service restaurant chain organization preferred
Aptitude to do computer work on a daily basis
Demonstrates excellent leadership and coaching skills.
Proficiency in building and maintaining good working relationships with subject matter experts and key stakeholders
Proven restaurant leadership experienced preferred
Required Knowledge and Skills
Dynamic personal presentation with the ability to deliver training and communication to both large and small groups
Ability to determine methodologies for effective learning
Ability to quickly gain understanding of brand/department objectives
Project and time management skills and demonstrated success in managing/leading initiatives
Strong organizational skills with excellent oral and written communication skills
Strong Word, Excel, PowerPoint, computer, and internet skills
Ability to partner with others to achieve results/resolution
Must have strong problem solving and influencing skills and proven ability to overcome objections
Ability to work unsupervised, multi-task, and work under deadlines
Excellent teamwork and collaboration skills
Excellent business and financial acumen
Alignment with Denny’s Culture
Holds self accountable for high personal standards of conduct and professionalism
Ability to lead, motivate, and empower the Denny’s team members
Takes initiative and follows through on plans for both simple and complex projects
Must be able to drive, stand, sit, bend and walk for extended periods of time
Must be able to travel frequently (up to 80%), including overnight stays and airline travel when applicable
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to work around and serve all Denny’s menu products
Must be able to observe staff and all aspects of restaurant operations and give appropriate, timely feedback
Must qualify for corporate American Express or be reimbursed for expenses incurred as part of extensive travel
Licensed to operate an automobile without hours of operations restrictions
Ability to work weekends, holidays, evenings as needed