Join one of the nation’s most comprehensive academic medical centers, University of Chicago Medicine, in a patient-focused and thought-driven role as the Regional Therapies Program Manager with our Cancer Service Line. Our employees deliver world-class care in an environment where opinions are respected, decision-making is rewarded and teamwork is the order of the day. Our staff is encouraged to achieve their career goals, which in turn benefits all of our patients and the University of Chicago Medicine as a whole.
As part of the Cancer Service Line, the Regional Therapies (HIPEC) program resides in the UChicago Medicine Cancer Center, one of 49 NCI-designated comprehensive cancer centers nationally. The program is dedicated to enhancing the lives of patients with peritoneal and advanced GI and abdominal cancers through innovative treatments, multi-disciplinary care, and research.
The Program Manager will work closely with the Director of the Regional Therapeutics Program, Cancer Services Administration, and the Department of Surgery to manage and grow the regional therapies program by assisting with the day-to-day operations of all aspects of the program.
- Manages all aspects of operations and planning for the regional therapies program
- Manage clinical and administrative staff, including through matrix reporting relationships
- Responsible for all financial planning, volume, operating and capital requests and oversight for program
- Responsible for all expense management as it relates to the program
- Responsible for collaborating with ambulatory and inpatient leadership on operational and capital needs related to the regional therapies program
- Develops and implements a strategic plan for the regional therapies program
- Work withfaculty and cancer service line leadership to articulate long-term strategy and vision of program and tactics to achieve goals
- Implement and manage daily operations to supportstrategic initiatives
- Implement and routinely reassess overall staffing plan for program
- Foster a unified and driven team culture across clinical and administrative staff in the program
- Manage and optimize finances of program
- Collaborate with Revenue Cycle and other staff to ensure appropriate and timely insurance pre-authorizations and approvals are procured in advance of surgery or procedure(s), to minimize financialrisk to the institution and out-of-pocket costs to the patient
- Assist with complicated insurance approval cases, Single Case Agreements, and escalations
- Ensure appropriate billing and coding of various aspects of care, including surgical episode, inpatient admission, etc.
- Partner with hospital/ BSD billing teams and health information management to improve physician coding efforts
- Collaborate with International Medicine to coordinate financial arrangements and access to Regional Therapies services by patients living outside of the U.S.
- Data Management
- Collaborate with Ambulatory, Perioperative services, BSD, Finance, Marketing, and Center for Quality to create program scorecards, to manage and report on program
- Create and maintain longitudinal databases of relevant data; report on routine and ad hoc benchmarking of volume, outcomes, and other key metrics, as well as financial performance
- Patient Experience
- Evaluate patient satisfaction data and comments
- Develop and implement initiatives aimed at improving new and established patient experience, in close collaboration with faculty, ambulatory practice manager, Patient Experience, and inpatient nursing leaders
- Work collaboratively to integrate within the Section, Hospital, and Cancer Center for regional therapy program operations and initiatives
- Collaborate with Ambulatory Practice Manager to ensure appropriate staff support and integration with outpatient services and effective operations
- Work with Director, Ambulatory Oncology Operations to appropriately support medical oncology and infusion therapy needs
- Work with Director, Inpatient Surgical Services and Nurse Manager, to ensure appropriate integration with inpatient services and effective operations
- Partner with Managed Care and payors to work through insurance barriers, single case agreements, etc.
- Collaborate with administrative leaders in interventional oncology, perioperative services, and other key clinical operations areas to support program growth and operations excellence
- Develop/assist with marketing, website and program promotion
- Partner with Marketing, Physician Relations, and Community Outreach to develop comprehensive annual marketing plan, to grow awareness and market share for regional therapies
- Work with Physician Relations and regional therapies physician leaders to develop and coordinate Continuing Medical Education (CME) conferences and professional talks to professional audiences.
- Serve as liaison between regional therapies program and community advocacy organizations, medical groups, and referring physicians and advanced practice providers
- Coordinate and/or lead the development of program materials including patient and referrer educational materials, collateral marketing materials, website content, forms, and marketing effort reports and outcomes.
- Organize otherinternal and external meetings, site visits, and special events.
- Other/special projects as assigned
- Provide administrative support to regional therapy physician leaders
- Assist Section leadership with facultyrecruitments, credentialing, etc.
- Collaborate with Operational Excellence and other key stakeholders to identify opportunities to improve processes and efficiencies, using LEAN management tools, to drive improvement projects related to the program
- Participate on appropriate committees relevant to the advancement of the program and the profession or area of research
- Other duties as assigned
You'll thrive in this position if you:
- Demonstrate PRIDE Values – you actively demonstrate UCMC values in your work and relationships. You encourage others to model the behaviors and proactively identify gaps.
- Demonstrate Emotional Intelligence – you recognize your own feelings in the moment and use those feelings to guide decision-making; admit mistakes and accept responsibility. You sense what others are feeling and understand their perspective; cultivate rapport and attunement with a broad diversity of people. You understand how emotions can affect thoughts, behaviors, decisions and results; appropriately assess how a situation is impacted by the emotions of those involved. You act with understanding; you are fair, considerate and tactful with others; you manage your own emotions to facilitate rather than interfere.
- Make Thoughtful Decisions – you identify issues, problems and opportunities; proactively recognize the need for improvement. You work withothers to develop a sense of common purpose; understand different perspectives on issues; gathers and examines information available. You generate alternatives - Create relevant options, including financial and resource implications, for addressing problems and opportunities. You select appropriate action - Formulate clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. You commit to implementation and work with a sense of urgency and a bias for action to implement the decision.
- Develop Talent – you seek and use feedback and other sources of information to identify appropriate areas for developing skills and knowledge in self and others; attracts top talent within and outside the organization. You identify and participate in an appropriate variety of developmental activities. You work at achieving a mastery of technical and professional discipline. You put new knowledge, understanding and skill to use on the job; advances learning through continuous improvement; proactively teaches others; retains top talent.
- Must have a Bachelor’s degree in a business-related field or a healthcare/science related field from an accredited academic body.
- Must have 5+ years of progressive experience in a healthcare-related administrative or managerial role.
- Demonstrated ability to work effectively with physician leaders and within a matrix environment, preferably in an academic medical center.
- Exceptional organizational, problem-solving, and interpersonal skills required.
- Ability to prioritize competing demands for time and effort; handle a variety of complex tasks with meticulous attention to detail and accuracy.
- Ability to work autonomously, with minimum supervision, while balancing the need of multiple stakeholders’ to be informed, if not involved in, decisions impacting the Program.
- Proven ability to lead change, organize teams, and delegate responsibility.
- Excellent verbal and written communication skills required as well as the ability to work with a variety of people at different levels (faculty, administrators, etc.).
- MBA, MHA or other Master’s degree is preferred.
- Prior experienceworking with cancer services or surgery programs preferred.