Senior Support Engineer - Directory Services

8 - 10 years experience  •  Software

Salary depends on experience
Posted on 11/08/17
Vancouver, WA
8 - 10 years experience
Salary depends on experience
Posted on 11/08/17


  • Provide world class support to ForgeRock customers, help them identify and resolve technical issues with ForgeRock products
  • Assisting customers in the solution design, implementation and administration of ForgeRock products.
  • Developing customer facing support documentation, when appropriate, to summarize common support issues.
  • Communicating with the sustaining and engineering teams (when required) to facilitate resolutions for customer issues.


Required Skills & Qualifications:

  • B.S. degree in an Engineering or Science Discipline or equivalent experience
  • Minimum 8years post-bachelordegreeexperience in technical support role or developer role
  • Experience with Directory Servers e.g. LDAP
  • Knowledge or exposure to cloud services such as AWS and Azure.
  • Solid understanding of the technical fundamentals of the Internet. You should have a solid knowledge of protocols such as LDAP, SSL, HTTP, and IPv4/6.
  • Good knowledge of Java code – Ability to read and understand
  • Strong experience working on Linux, Mac & Windows with mixed skills around administration and troubleshooting
  • Demonstrate strong collaboration and teamwork skills.
  • The ability to be a good listener and to be able to identify the key customer information to identify the customer’s problem
  • Excellent Communication - both verbal and written, support is conducted via email and phone
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