Operations Manager

Transplace  •  Lowell, AR

Less than 5 years experience  •  Business Services

Salary depends on experience
Posted on 11/27/17
Lowell, AR
Less than 5 years experience
Business Services
Salary depends on experience
Posted on 11/27/17


·        Demonstrate Transplace Leadership Principles

·        Lead by Example

·        Communicate Effectively

·        Build a Great Team

·        Deliver Results

·        Operations Management (Manage daily execution)

·        Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)

·        Meet or Exceed Transplace and Customer Targeted Financial Objectives

·        Achieve Internal Brokerage Goals (Ensure appropriate use of internal high-service, fair and cost competitive brokerage services)


·        Pro-actively identify and communicate issues, propose and implement solutions for continuous improvement in regards to processes, cost, service, and profitability

·        Conflict resolution and problem solving

·        Determine eligibility for additional non-committed freight to be awarded to internal brokerage services and actively support and encourage the awards

·        Develop and distribute customer reports and internal performance management reports

·        Negotiate and contract rate agreements with carriers, reconcile established rate levels with available purchased transportation providers, seek out new carriers to provide service at competitive rate levels

·        Rate Quotes

·        TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.)

·        Monitor and hold team accountable for all key job functions

·        Review, analyze, and understand matters related to P&Ls

·        Deliver cost savings / cost containment to customer and/or Transplace

·        Retain overall ownership of assigned areas of responsibility




·        Working Knowledge and Utilization of the appropriate transportation management system

·        Knowledge of Microsoft Tools (Ability to leverage Excel and otherMS programs, including Word, Outlook, Lync, etc.)

·        Knowledge of the Customer's Business (Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.)

·        The "I am Transplace" Way (Protocols for answering the phone, e-mail, IM, etc. etiquette and professional standards)

·        Industry Expertise (Transportation industry knowledge, including key terminology; and, general knowledge of primary customer industries)

·        Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)

·        Geographical Expertise (Geographical understanding of the continental US and Canada.  Understanding of mileage as it relates to the passage of time, including DOT & Speed governance, including Transit time difference based on mode)


·        Advanced computer skills

·        Microsoft Excel (Advanced knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas)

·        Effective analytical and problem-solving capabilities

·        Ability to envision and implement new concepts/strategies

·        Simultaneous management of multiple tasks

·        Negotiation skills

·        Advanced written, oral, and presentation communication skills


·        4 years of logistics or customer service, 2 years of management



·        College degree


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