Application Services Products West Account Executive Senior Manager

Accenture   •  

Seattle, WA

Industry: IT Consulting/Services


11 - 15 years

Posted 340 days ago

This is an extraordinary opportunity to build a rewarding career – with excellent benefits – at Accenture. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity. While fast-tracking your career, you’ll have the flexibility to pursue your specialist passions. So, whatever your work and life goals, we’ll help you achieve them. Sooner.

The Application Services Retail Products Account Executive is accountable for driving incremental sales in the Application Services arena on existing assigned accounts to include but not limited to testing, factory development, project control services or other staff augmentation opportunities. Typically, the Application Services Account Executive is targeted to a single client but may include multiple geographies or types of work (i.e., Technology, Digital). Within an account, the Account Executive reports directly to the Client Account Lead and or Technology Account Lead.

- Develop new Client relationships and manage those effectively

- Expand our work in new areas of the client’s business through new offerings and services through approved contracting channels

- Leads the SOW & provides status updates to clients for the incremental work sold

- Work closely with the commercial director to report on P&L and MIS for incremental sales

- Forecasts and manages resource requirement optimally

- Plans and prioritizes activities for the team / Meets deadlines consistently

- Develop new client relationships and expand existing relationships to drive Application Services Sales

- Manage client expectations in conjunction with the Client Account Lead (CAL) or Technology

- Manage client expectations in conjunction with the Client Account Lead (CAL) or Technology Account Lead (TAL)

- Provide advice on solutions to business requirements, and plan services to be delivered to users

- Work closely with the client to identify business requirements, and define service requirements for new services

- Work with the client and the GDN to commit to the scope of work, schedule, and cost for the work as a whole

- Work with the client to establish a prioritization approach, and adjust priorities of work with clients as necessary

- Ensure resolution of service performance issues

- Manage supply and demand, service quality, change orders, and recovery plans

- Achieve Application Services contract controllable income (CCI) targets, forecasts, puts/takes

- Identify and implement continuous improvement

- Ensure adoption and compliance with Accenture Delivery Methods in accordance with Policy 11, including the creation and maintenance of the management plans (e.g., Business Continuity, etc.)

- Work with the Client Account Lead L/ Commercial Director to originate Application Services EAC adjustments if required

- Work with Client Account Leads and/or Technical Account Leads to drive incremental revenue growth through further expansion of footprint at client

- Leverage industry expertise to influence client in resourcing strategies

- Participate in Account planning and forecasting activities.

- Basic qualifications

- Minimum of 12years of experience with strong sales, delivery, relationship management and account management experience in the IT services industry with top tier global delivery service providers Minimum of one yearexperience in one of the following industries: Retail / CPG Products

- Extensive work experience in a global delivery center and client sites

- Experience of working in a Global Delivery Model

- Demonstrated capability to building relationships with CXO/Director/VP level client contacts

- Deep Account Management and Project Management experience

- Knowledge of industry specific products, services and solutions

- Good understanding of industry specific business issues and drivers

- Demonstrated experience in a rapidly growing account

- Hands-on experience with proposal/RFP creation and leading RFP/proposal presentations

- Strong leadership, interpersonal, communication and presentation skills

- Wide variety of IT and business consulting engagement experience

- Bachelors or MBA degree

- A technology delivery background with strong client-facing skills

- At least five years of previous experience in any of the top IPPs with particular exposure to leveraging a similar model to drive growth

- Good understanding of the IPP competitive landscape

- Ability to articulate Accenture’s value proposition to the client (educating the client about the efficiencies our tools and accelerators)

- Package’ unstructured pieces of work into an outlined scope

- Discuss contractual and commercial constructs of a deal and MSAs with a client

- Rapidly respond to tactical resource requirements along with an ability to address small to mid-sized projects with technical proposals

Job Number:00435463