Director Transplant Services - Pre-Kidney Transplant
Job Summary: The Director reports to the Vice President, Clinical Operations but also works collaboratively with the Surgical and Medical Directors for the AOTP and AHF Programs to provide primary direction for the administration and clinical operations of Transplant Services. Responsibilities include financial management, budgeting, managed care contracting, operational efficiencies, personnel management, coordination of administrative matters, strategy and marketing functions. The Director is responsible for overseeing the operations of the clinical practice and for ensuring that all WFBH policies and procedures are appropriately implemented and that compliance with them is consistent.
The Director provides support in the provision of quality patient care, patient flow, and patient experience. This includes ensuring that compliance is maintained with all relevant regulatory and oversight bodies to include TJC, CMS, UNOS, and others as applicable. The Director is also responsible for identifying and promoting ways to continually improve the quality and efficiency of the operations including gathering information on customers' perceptions and preferences. The Director is also charged with working collaboratively with nursing leadership responsible for the relevant inpatient unit(s) to ensure continuity and a seamless patient care service line delivery system.
This position responds to the needs of the faculty and the staff reporting to this position by assisting in the supervision, interviewing and selection of new staff members. Under the direction of the Director, delegated supervisory personnel participate in employee performance evaluations, orientation and training. The director works closely with the medical staff to ensure that they have the resources (staff, facilities, supplies, and systems) to accomplish the highest quality of patient care in a cost-effective manner
Education / Experience: Master's Degree in Nursing, Health Care or Business Administration. Five years' progressive experience in a leadership role in solid organ Transplant Services (may include roles such as QAPI Manager, Clinical Manager or Transplant Administrator or assistant). Three years of direct management and supervisory experience in an applicable role. Prior experience in outpatient clinical practice management.
Licensure, Certification, and/or Registration: RN, allied health professional, or relevant clinical discipline preferred
- Ability to build strategic relationships with physicians, internal departments, and external organizations
- Change leadership - seek opportunities for different and innovative approaches to addressing organizational problems or opportunities
- Ability to make key decisions and commit to courses of action
Skills & Qualifications:
- Adherence to human resource management policies, procedures and guidelines
- Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, peers, and other customers.
- Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
- Ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- Computer skills: Word, Excel, PowerPoint, use of an EMR
- Excellent leader and motivator
- Strong fiscal management, including working knowledge of the Medicare Cost Report and experience in managed care contracting for transplant services.
1. Exemplifies the Wake Forest Baptist Medical Center Values and Code of Conduct, while striving to identify compliance risk through department led risk assessments, system monitoring, and periodic audits, and reporting any identified violation to Legal Services and Corporate Compliance Departments. Ensures immediate action is taken on any issues identified through a self-assessment or by Legal Services or Corporate Compliance; that policies are developed or revised as necessary; and that efforts are made to ensure a positive and compliant work environment for all employees.
2. Demonstrates leadership in the areas of:
- Human Resources
- Financial Management
- Continuous quality improvement
- Institutional support and representation
- Customer service
3. Strategic Planning: Forecasting future equipment, space, and staff resource need; participating in the ongoing evaluation of the health care environment, emerging technological advances and market potentials; conducts studies and recommends adjustments in the organization, staffing, systems and procedures.
4. Responsible for service line growth: Analyzes local and regional markets and seeks opportunities for program development, partnerships, and other business arrangements leading to growing and sustained market share.
5. Financial Management: Forecasting, developing, implementing, monitoring and controlling budgets; providing variance reports; optimizing available resources; participating in capital, operational and salary budgeting; preparing current and projected capital equipment expenditures with assistance from supervisors and medical staff; reviewing and presenting operational, salary and capital equipment budgets; reviewing and changing department revenue codes, CPT-9 and ICD-10 codes, for a more positive reimbursement; verifying APC codes for maximizing reimbursement, establishing systems and processes for optimization of cost based reimbursement through the Medicare Cost Report while remaining in compliance with the requirements.
6. Customer Service: Providing resources for managers to ensure staff are dedicated to superb customer service; and responding to patient, physician or staff complaints.
7. Quality Improvement: Maintains competency in all organizational, departmental, and outside agency safety standards relevant to job performance for business unit and ensures business unit and staff compliance. Maintains systems and processes to ensure continuous compliance with the CMS Conditions of Participation related to QAPI. Participates in and supports the UNOS regulatory requirements, program accreditations, pay for performance initiatives, and payer directed centers of excellence programs.
8. Human Resources - Building and Retaining Organizational Talent: Develops, retains, recruits, and leads a talented management team committed to accomplishing the organizational/business unit goals, objectives and corporate compliance. Recommends, implements, and evaluates plans and systems that assure sufficient number of qualified and competent staff to provide care/services. Adheres to administrative policy/procedures relating to human resource management.
9. Evaluates workflow patterns and staff responsibility to extenuate departmental excellence: Performs a workflow system analyses as needed; develops new methods of accomplishing tasks (if indicated); assisting managers in developing a cohesive staff, working as team members; striving to build teams across the continuum of care with co-management partners, to keep them abreast on department progress, staffing needs, etc.; meets with Vice President and service line/shared service Executive Director on a regular basis to share progress, plans and/or concerns; and develops policies and procedures for the effective operation of hospital services in the assigned departments.
10. Participates on various medical center committees, work groups, and task forces as requested.
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Job ID: 24141