Senior Social Risk Analyst

Less than 5 years experience  •  Security

Salary depends on experience
Posted on 11/06/17
Baltimore, MD
Less than 5 years experience
Salary depends on experience
Posted on 11/06/17



As a Senior Social Risk Analyst at ZeroFOX, you will join a team of highly skilled individuals working to protect enterprise-level commercial and government customers from social media based cyber attacks. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting existing customers by providing detailed analysis and contextualizing regarding a variety of cyberrisks. Reporting directly to the Manager of the Social Risk Analyst team, you will have the opportunity to research these risks, develop notification and alert packages, and present your findings to customers. Your goal: Keep our customers engaged with detailed threat intelligence information, present findings in a professional manner, and provide a world-class customer experience.




Roles & Responsibilities:

  • Analyze social medianetworks for customer-related risks
  • Create social risk notification and alert packages for customers
  • Interface with customers to provide analysis reports and details
  • Collect and compile complex data from various sources, making appropriate correlation
  • Respond to support analysis inquiries and provide additional intelligence
  • Authoring a variety of customer facing reports
  • Spearhead on-boarding, training and account management for your customer portfolio
  • Conduct internal training and educational sessions over the phone and onsite, where required
  • Work toward a team lead or management role, commensurate with experience


Minimum Qualifications:

  • Successful track history working autonomously in a Customer Success, Customer Support or Account Management role, typically obtained in 3+ years
  • 4-yearbachelor’s degree or equivalent education or experience
  • Knowledge of major social networks (knowledge of emerging networks a big plus)
  • Outstanding research and writing skills with emphases on technical writing, formal documentation, oral presentations, and translating complex concepts into easily digestible pieces across all organizational levels. A writing sample will be requested as part of the interview process
  • Previous experience extrapolating trends from mass amounts of disparate data
  • Exceptional interpersonal and social skills
  • Stellar track record working with customers in senior management and leadership roles
  • Excellent initiative, attention to detail and problem-solving skills

Preferred Qualifications:

  • Knowledge of Finance, Media & Entertainment, Retail, or Government vertical markets
  • Use of analytical tools and/or dashboards within Tableau, Splunk, ArchSight, Maltego, or QRadar.
  • Previous experience working in a lead or management role
  • Experience with otherSaaS, cybersecurity, cyberforensics, or social media products or services
  • Experience, education, or skills in cybersecurity
  • Openness to working 2nd or 3rd shifts
  • Master’s degree highly desired.


Do you have the right attitude?

  • You don’t watch the clock and would rather work until you’re satisfied with the day’s work
  • You’re comfortable with a quickly growing team
  • You quickly adapt and recommend solutions as needed
  • As a self-starter, when you find a problem, you alert the team, and fix it…you don’t wait for the next task
  • You’re used to producing superior work while meeting aggressive deadlines

  Job ID 2017-1237

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