Client Support Representative II

Salary depends on experience
Posted on 10/30/17
Lake Mary, FL
5 - 7 years experience
Financial Services
Salary depends on experience
Posted on 10/30/17

Essential Responsibilities:

  • Support and troubleshoot the functionality and configuration of the Velocity loan origination software, Consumer Net, Forms, Decision Engine, and the product’s interaction with Third Party interfaces
  • Log, track and manage all incoming calls professionally, maintain current notes, provide timely (measured by internal service level agreements) and accurate resolution of client issues, ensuring client satisfaction
  • Submit system defects and enhancements to development with detailed analysis
  • Participate in ongoing training sessions and conduct informational training with clients and staff
  • Test and validate system changes to software to ensure proper operations and freedom of defects
  • Being able to work independently
  • Deliver on commitments to our clients and each other by following the Fiserv Values: Earn client trust every day, Create with purpose. Inspire and achieve excellence, Do the right thing, Deliver on the promise of one Fiserv.

Required Knowledge and Skills:

  • Minimum of 3 years Customer Care experience
  • Minimum of 5 years of software analysis
  • Experience of Microsoft SQL database, Adobe Pro, and XML
  • Knowledge of remote desktop and VPN connections
  • Must possess exceptional interpersonal and organizational skills as well as excellent written and verbal communication skills
  • Ability to multi-task while working with multiple cases and clients while continuing to provide the highest level of client service
  • Trouble shooting and analytical background

Preferred Qualifications:

  • College degree in Computer Science, Computer Engineering, Information Technology or related field
  • Fluent in Spanish (Reading & Writing)
  • Experience stage testing scenarios in test environments, recreating and documenting each step as reported by client

Job ID R-10083778

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