Sr Systems Engineer

5 - 7 years experience  •  Financial Services

Salary depends on experience
Posted on 10/25/17
Charlotte, NC
5 - 7 years experience
Financial Services
Salary depends on experience
Posted on 10/25/17

Job Description

Serves as a technical resource in Telecommunications and Contact Center Engineering and Operations team. Responsible for support and administration of Telephony infrastructure and contact center platforms.

Job Responsibilities

  • Work with the telecommunications team to implement strategic solutions for a growing financial institution's technology platforms.
  • Work with business partners and business analysts to translate business requirements into technical solutions.
  • Work with vendors and technology peers to design, document and implement technology solutions.
  • Provide hands on technical support to business customers for all Ally telecommunications systems.
  • Perform complex tasks relating to Contact Center operations, installation, and maintenance of existing voice and data network systems.
  • Work with resources from other IT groups to maintain and expand current service levels.
  • Work independently with business customers to capture requirement and deploy solutions in existing Contact Center Telephony systems.


  • BS in Computer science related field preferred
  • 5 + years of experience deploying and supporting large contact center platforms and/or users in a financial services enterprise.
  • Experience withTelecommunications and Call Center systems, including:
    • Perform hands on administration in Avaya Communication Manager.
    • Ability to design, document and maintain call flows for Contact Centers utilizing Avaya ACD.
    • Administer routing for SIP trunking in Avaya session manager.
    • Administer routing for SIP trunking in Sonos session boarder controller
    • Administer users and call flows in AVAYA Contact Center platforms (Experience Portal, Proactive Contact, and Workforce Optimization).
    • Administer users and call flows in CISCO Contact Center platforms. (Cisco UCCX.)
    • Administer users in Microsoft Unified Messaging system.
  • Collaborative work style with demonstrated ability to lead peers from other technical disciplines in architecting solutions.
  • Work independently and meet project deliverables and deadlines.
  • Focus on process improvement methodology including making recommendations and taking appropriate actions.


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