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DESCRIPTION: Inside Product Specialist - Toronto, ON Canada Dell Canada, headquartered in Toronto has offices in Ottawa, Montreal, Vancouver and Halifax. Dell plays a critical role in transforming the computing industry, making advancedtechnology more accessible and affordable to people and organizations around the globe. Simply put, we give our customers the power to do more. Our entrepreneurial spirit drives us to challenge the status quo to find new ways to make IT work better. Today, our strongest-ever product and servicesportfolio and capabilities address the full range oftechnology requirements all to deliver comprehensive solutions with best value, ease of use and flexibility. We are currently looking for an Inside Product Specialist to join our team in Toronto, ON. An Inside Technical Product Specialist, positions Dells Enterprise products (Servers,Networking and Storage) and services (via telephone, web or e-mail) to specified customer segments and isresponsible for ensuring a positive customerexperience. You will function as the overall Enterprise account manager including leading transactionalsales, partnering with outsidesales and/or thechannel (as applicable) and both strategy and execution. RoleResponsibilities -Responsible to drive inbound and outbound calls, emails, and web interface to focus on maintaining and expanding business relationships/marketshare with existing and new customers for Dell Enterprise Solutions - May focus on Channel Partners, new account development and/or expanding existing accounts - Viewed as a trusted business advisor to the customer and uses in-depth knowledge of Dells products,technology, products and services to help customers formulate direction - Utilizes strategic probing to identify, evaluate, and recommend alternative business solutions - Analyzes multiple market factors to both anticipate/identify customer problems/needs and recommends appropriate solution - Engages cross-functional resources, regardless of geographiclocation, in order to achieve goal/ meet customer needs - Effectively balances demands from multiple stakeholders and balances short term and long term priorities - Develops and implements account plans that drive the attainment of critical business objectives and is involved incontract negotiation and possesses strongfinancial knowledge
Requirements - 6 to8years of relevantexperience or equivalent combination ofeducation and workexperience - Strong knowledge of Delltechnology, Datacenter design and Services, and is able to identify how these products and services align to customer needs - Sells Consultatively Ability to use collaborative communication to engage clients in Enterprise discussions that result in mutual value - Manages Channels Ability to develop, motivate, support and orchestrateinternal or external third parties to optimizesales coverage and revenue production - Maps Politics Ability to uncover and validate the political power structure, identify influential people & personal/organizational politics - Uses Customer Research - Ability to uncover, identify and leverage published andinternal customer information Company Description With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dells team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach totechnology innovation and believe thattechnology is essential for human success. Why work with us? - Life at Dell means collaborating with dedicated professionals with a passion fortechnology - When we see something that could be improved, we get to work inventing the solution - Our people demonstrate our winning culture through positive and meaningful relationships - Weinvest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. - Our team members health and wellness is our priority as well as rewarding them for their hard work Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individualqualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexualorientation, gender identity and/or expression, marital, civil union or domesticpartnership status, past of present military service, family medical history or genetic information, family or parental status, or anyother status protected by thelaws or regulations in thelocations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Dell Canada Inc. (Dell) is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects thediversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential. We welcome applications from: women, Aboriginal persons, and persons with disabilities, ethnic minorities, visible minorities, andothers who may contribute to diversification. As part of our commitment to accessibility for all persons with disabilities, Dell will, upon the request of the applicant, provide accommodation during therecruitment process to ensure equal access to applicants with disabilities.